What to do if you see an “Esellerate” error message

Posted by Paul on Sep 29, 2006

If you see the message “Esellerate component is not installed correctly”, or similar when starting Outlook, do the following:

Go to http://www.esellerate.net/esellerate_update.asp and download and run the “Updater for Windows”.  This updates the esellerate (i.e. licensing) engine .dll and should resolve the issue.

How do I use my Skylook Coupon?

Posted by Jeremy Hague | Skylook Team on Sep 28, 2006

To use your Skylook Coupon, ensure that Skylook is installed on your machine and that Microsoft Outlook is open. If you need to download Skylook, click Download on the top of this page.

Click on Skylook Help Menu then Purchase/Activate Skylook

Ensure that the Purchase Skylook Now option is selected, then click Next

Wait 10 seconds while the purchase / activate wizard connects to the Skylook activation system

The Skylook Shopping Cart is shown. At this point, you can add any additional Skylook products to your order.

When you are ready to purchase, proceed as follows:

Enter your email address. If your coupon is for an upgrade, be sure to use the same email address you used when you made your original purchase, as this is required in order for the coupon to be accepted. If you no longer use that email address, please contact Skylook support for a one-off coupon.

Enter your Skylook coupon in the coupon box (as highlighted below) and then click the enter button. If a valid coupon is entered, the Skylook Shopping Cart will apply the value of the coupon and recalculate the balance. When a valid coupon has been entered, the money that the coupon saves you is shown in red font next to the coupon box.

Now that the coupon has been applied, you are good to go! Simply complete the purchase wizard to activate your copy of Skylook.

Need help with your Skylook Coupon? Send us an email at skylook@skylook.biz and we will be glad to sort it out for you.

Skylook Privacy Policy

Posted by Jeremy Hague | Skylook Team on Sep 28, 2006

We protect your privacy.

Here is the information we collect:

  • Web log statistics, such as number of hits to our web site, downloads, checks for software updates.
  • Name and email address when you download a free trial.
  • Street address, phone numbers when you purchase.
  • Credit card details if you purchase with a credit card.
  • Software logs, if you email these to us for support purposes.

We track hits to our web site, number of downloads etc. through the use of standard web logs. The software also checks back with our web site on average once a day, to see if there are any updates, and we track the number of hits generated by this, in order to monitor the total number of users using our products. Web log statistics do not include any personal identifying information, but they do include IP addresses. We use IP addresses to analyse web site usage, for example by country or region. We do not attempt to tie IP addresses back to individual users. We do not disclose information contained in web logs to anyone else.

The name and email address you submit when downloading a free trial are kept on file. We do not to disclose these details to anyone else. We will use the name and email address to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing skylook@skylook.biz at any time).

The name, email address, street address and phone numbers you enter when purchasing are also kept on file, both by us and by our e-merchant, eSellerate. We do not disclose these details to anyone else. We will use the details to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing skylook@skylook.biz at any time).

Credit card details are discarded once a credit card transaction has been completed.

Software logs are only received by us if you send them to us manually. These may contain personal information, due to the nature of the software and of the need to log the behaviour of the software in order to trace problems. We promise not to store or utilise your personal information should it be contained in software logs that you send to us. If you are not comfortable with this you should edit logs before sending to us, in order to remove personal information.

If you have questions about this policy, please contact us at skylook@skylook.biz.

Features disabled in the free version of Skylook

Posted by Paul on Sep 28, 2006

Go to the feature matrix to see which features are disabled in the free version of Skylook.

Buy Skype Credit to call phones and send SMS messages from your PC

Posted by Paul on Sep 28, 2006

Skype Credit allows you to:

  • Call landline and mobile phones anywhere in the world (NOTE: Emergency numbers are not available).
  • Send SMS messages to mobile phones.

You can buy Skype Credit here.

Read about how to set up Skype here if you don’t already have it. (Skype is a free download).

Also available:

SkypeIn (to allow people to call your PC from normal phones).

Skype Voicemail.

Recommended Skype Hardware Products.

More Skype phones, headsets and other gear:

Visit the Skype Hardware Store.

Skylook Upgrade Pricing

Posted by Paul on Sep 28, 2006

If you purchased Skylook 1.0 or 1.5, you can purchase Skylook 2.0 at a discounted price. See the “Upgrade Discounts” table below for your discount details. If you decide to purchase Skylook 2.0, use the coupon shown in order to claim your discount. For instructions on using the coupon, click here.

(Note: You will be required to enter the email address you used to place the original order. If you don’t remember the email address you originally used, or if you have any problem using the coupon, contact us at skylook@skylook.biz for assistance).

Special Note for purchasers of Skylook Care
You are entitled to a larger discount – please contact us at skylook@skylook.biz for a special coupon.

Special Note for volume purchasers
We offer volume discounts for multiple-license purchases. If you want to upgrade multiple licenses, or upgrade from a single license to multiple licenses, please contact us at skylook@skylook.biz.

Upgrade Discounts

1.0 or 1.5 License Type Purchase Date Discount Coupon
Business Before August 1 2006 25% CPN7934369478
Business On or after August 1 2006 50% CPN3203431696
Home Before August 1 2006 18% CPN8472558315
Home On or after August 1 2006 35% CPN3741624580
Academic Before August 1 2006 12% CPN9010706249
Academic On or after August 1 2006 25% CPN4279873068

How to receive important email via SMS when you are away from your PC

Posted by Paul on Sep 26, 2006

Follow these steps to set your PC up to SMS you when important email arrives while you are away from your desk. (These steps assume you have Outlook installed – see Skylook prerequisites for details)

1. Follow these instructions to set up Skype if you don’t already use it.

2. To have SMS messages sent to you from your PC, you will need to purchase some Skype Credit if you don’t already have some. You can buy Skype Credit here.

If you’re doing this for the first time, just buy the minimum amount so you can give it a try without too much of an outlay.

3. If you don’t already have Skylook, download and install it from here.

4. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to ensure you have Skylook set up the way you want.

5. Click the “Alerts>Advanced Alerts…” button in the Skylook toolbar:
Advanced Alerts Menu

6. Choose “Email” from the list of options, then click “Next”:
Advanced Alerts Wizard Email Option

7. Enter some search text. This can be some expected contents, or the name or email address of the sender. Use this search text to distinguish the important emails that you want to be alerted about, from the unimportant ones that can wait until you get back to your PC. Only emails that contain your search text in the subject, body or sender name or email address will be sent to you via SMS. (NOTE: If you have multiple sources from which you wish to receive SMS alerts – e.g. your boss and your wife, set up an alert for each source – i.e. follow these instructions from start to finish for your wife, and then again for your boss).
Email Alert Search Text

8. Fill out this wizard page as shown (using your mobile phone number instead of the one shown):
Email Alert Phone Number

9. Fill out the next wizard page as shown. IMPORTANT: By default, Skylook abbreviates the email message to fit into a single SMS message, which can hold a maximum of 160 characters. This can be appropriate for some emails – e.g. simple notification emails where much of the information is in the subject line, but obviously is not appropriate for longer emails. If you expect longer emails, change the “Abbreviate” option to allow Skylook to send you multiple SMS messages, or check the “Only include lines containing” option and enter key phrases to identify the parts of the email you want included. If neither of these options is suitable, you can use the “Email to Phone Call Forwarding” feature instead of an Email SMS alert. (This will read the entire email to you in a single phone call).
Email Alert Data

10. Accept the default settings in the next page:
Email Alert Timing

11. Enter a name for the alert, then click “Finish”:
Email Alert Name
12. To test the Email SMS alert, set your Skype status to “Away” by clicking the bottom left hand corner of the Skype application as shown below, so that Skylook thinks you are away from your PC:
Switch to Away Status

13. Send yourself an email containing the search text you entered above, or wait for one to arrive that contains the search text.

14. Soon after the email is received, the phone number you entered should receive an SMS.

15. If you did not receive an SMS, check the Outlook inbox. If Skylook had problems calling your phone (e.g. if the number is invalid), the details of the problem are placed in a new inbox item for you to review.

16. Once you’ve finished trying this, don’t forget to set your Skype status back to “Online”. By default, Skype switches your status to “Away” automatically if your computer is left idle for more than five minutes. (Note: You may wonder what happens with emails that come in during the five minute gap – don’t worry, Skylook sends SMS alerts for these emails also, as soon as Skype switches your status to “Away”).

If you need additional help, just email us at skylook@skylook.biz for assistance.

How to receive an SMS when any Outlook reminder pops up while you are away

Posted by Paul on Sep 25, 2006

You can set Skylook up to send you an SMS for any Outlook reminder that pops up when you are away from your desk.

The most common use for Outlook reminders is for appointments set up in the Outlook calendar.

However you can also set up reminders for other Outlook items such as tasks and email items.  (For example, to set up a reminder related to a particular email item, you can right-click the email item and choose “Follow up > Add Reminder”).

To receive SMS alerts for reminders associated with tasks and email items, follow the same instructions as those that apply for receiving SMS alerts for appointments.  This will automatically give you alerts for the other types of reminders as well.

Installation troubleshooter

Posted by Paul on Sep 25, 2006

If you receive the message “Installer has insufficient privileges” when installing Skylook, this means that the Windows user account you are logged in as does not have “Administrator” or “Power User” privileges.

The solution is to install Skylook using an Administrator or Power User account. You will still be able to run Skylook under your normal user account, but higher privileges are required for the actual installation.

Record incoming and outgoing calls

Posted by Paul on Sep 25, 2006

You can set Skylook up to record all calls, including incoming and outgoing calls, automatically with no further intervention from you during each of the calls. (NOTE: All calls are recorded, including those made directly from the Skype window or using a Skype phone).

If you follow the steps below, all of your conversations will be saved as MP3 attachments to standard Outlook items in an Outlook folder called “Skylook Conversations”. You will be able to tell which calls are outgoing and which are incoming via the subject line of each item, and by looking at the standard Outlook “From” and “To” columns to see who the call was placed to, or who the call was received from. (These steps assume you have Outlook installed – see Skylook prerequisites for details)

1. Set up Skype and Skylook if you have not previously done so.

2. In the Skylook toolbar, click the options button:

Skylook Options Button

3. Set up the Recording options as follows:

Skylook Recording Options

…then click OK.

4. Start a call or get someone to call you. You can do this directly from Skype if you like – Skylook will record all calls, whether they are started from Skylook or by other means (including Skype phone calls if you use a Skype phone).

5. When the call is finished, go to the Skylook Conversations folder:

Skylook Conversations Folder

(Can’t find it? Choose “Go > Folder” from the main Outlook menu, then choose “Skylook Conversations” from the list).

6. Note that the “From” and “To” columns show you who made the call and who received it. If you do not see both of these columns in your folder, right click the column headings and choose the “Field Chooser” option. Drag the “From” or the “To” field to the column headings.

If you need assistance with this, email us at skylook@skylook.biz .