If you cannot activate Skylook, follow these steps:

A. Check that your serial number is valid for the version of Skylook that you are running. NOTE: Serial Numbers issued for Version 1.0 and 1.5 (i.e. those with the prefix “busines”, “home” or “academi”) will not work with Skylook Version 2.0, as Skylook 2.0 is not a free upgrade from 1.5. If you purchased 1.5 you are entitled to a discount on Version 2.0 – see the purchase page for details. You can also use all of the 2.0 features for 14 days without purchasing the upgrade. Otherwise, to remove 2.0 and revert to 1.5, get 1.5 from the download page.

B. Use Copy and Paste rather than entering the serial number by hand. To paste the serial number into the activation wizard, first click into the “Serial Key” box, then hold down CTRL and press V.

C. Make sure you are using the Serial Number from the email sent to you when you purchased. This will have the prefix “skylook” for V2.0, or “busines”, “home000″ or “academi” for 1.0/1.5. Make sure you paste the entire Serial Number, including the prefix.

D. Check that there are no leading or trailing spaces in the serial number when you paste it into the activation wizard.

E. If you previously activated successfully on this PC, please contact skylook@skylook.biz for help.

F. If this is the first time, and you cannot activate, it may be due to firewall settings on your PC or network.

In this case, the manual product activation process should work. The manual product activation process unfortunately takes a little more time and effort than standard activation, which is normally automatic once you purchase from withing Skylook, or once you enter your serial number.

The following procedure uses the Manual Product Activation Wizard to activate your product, when your computer is connected to the Internet but a firewall or other cause is preventing two-way communication with our servers.

1) Physically remove/disconnect the Ethernet cable or phone line from your computer, to completely disconnect your computer from the Internet.
2) Attempt to activate Skylook (Help > Purchase / Activate Skylook > Activate > Next). After you paste or enter your serial number and click the “Next” button, you should encounter a window called “Activation Options”.
3) In the Activation Options window, you will see a description of the activation process followed by three or four options. Select the first option, labeled “Activate using a web browser on this computer”.
4) Click “Next”.
5) On the next screen, labeled “Web Activation”, click the link pointing to http://activate.esellerate.net.
6) Your “Installation ID” will be pre-filled in the field on After Purchase Services Web page. Click “Submit” to retrieve your Activation Key.
7) Your Activation Key will be displayed in a larger field at the bottom of the Web page. If it’s not already highlighted, use your mouse to select the entire key and press Ctrl+C to copy it.
Return to the “Web Activation” screen of the product activation wizard, and click “Next”.
9) Click in the very first box in the “Activation Key” field (i.e., box
“A”) and then paste your Activation Key using Ctrl+V. Your Activation Key will be pasted correctly into the various boxes automatically.
10) Click “Activate”.

This completes the Manual Product Activation wizard, and Skylook
should now be successfully registered and activated. Don’t forget to
reconnect your computer to the Internet when you’re done.

By default Skylook records calls to MP3 at 32kBit/s, 24kHz. This provides a good trade-off between file size and recording quality.

However, if you can afford a reduction in quality, and would like the recordings to take up less disk space, you can alter the format that Skylook uses to record calls. Just follow these steps:
1. Click the Skylook “Options” button:

then click the “Recording” tab and the following will be displayed:

2. Click the “Audio Format > Change…” button to display the following dialog:

3. Alter the “Format” and “Attributes” settings to the format you desire, then click OK. Choose a format with a low kBit/s. (Note: not all formats are able to be converted from the Skype audio format. If the format you select is not able to be converted, you will be told when you click OK below. If this occurs you will need to select a different format.)

4. Click OK in the Options dialog.

5. Record Skype calls using Skylook as you normally would – calls will now be recorded in the format you selected.

By default, Skylook attaches recorded audio to an item in Outlook.

If you prefer to store recordings to a folder on your hard disk, follow these steps:

1. Go to “Tools > Options” from the Skylook toolbar.

2. Click the “Recording” tab.

3. Check the option “Store each recording in a folder…”.

4. Click the “Browse…” button and select the folder into which Skylook should store each recording.

5. Click OK.

To ensure the best possible recording quality when using Skylook, follow this checklist:

• Do not run other CPU-intensive applications during recording. (It’s fine to have other applications open, but if any application is doing anything particularly heavy over a period of more than a few seconds this can affect recording quality, as well as the actual Skype call quality.)
• You can configure Skylook to record at a higher quality. (Note: This will typically result in a larger file size). To see how to do this, click here .

If your recording contains your voice but not the other side of the call, check the following:

• Go to “Tools > Options” in the Skylook Toolbar. Click the “Recording” tab and make sure both options labelled “Record all voices” are checked.
• If you have other Skype recording products installed, try temporarily uninstalling them. Some Skype recording products are known to interfere with Skylook recording.

Follow these steps to get a phone number in an overseas country, local to that country. If you have clients in multiple countries, and you would like clients to be able to call a number local to them, in order to contact you, these steps will allow you to do that, and have it set up and ready to use in just a few minutes.

1. Follow these instructions to set up Skype if you don’t already use it.

2. Purchase a SkypeIn number here.

3. Wait to receive the confirmation email from Skype. Once it’s all confirmed, your number will be active and ready to take calls.

4. If you would like calls automatically answered and placed in your Outlook inbox, click here for instructions. With Skype and Skylook you also have lots of other services available to you – click here for more details.

Welcome to the November edition of the Skylook newsletter.

Skylook Tips.

Test test

Windows XP:

To uninstall Skylook, go to Control Panel > Add/Remove Programs. Select Skylook from the list then click the “Remove” button.

If you do not see Skylook in the list, please ensure that the account you are logged into Windows with is the same account that you originally installed under.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Windows 7 & Windows Vista:

To uninstall Skylook, go to Control Panel > Programs > Uninstall a Program. Select Skylook from the list, then click the “Uninstall/Change” button in the toolbar.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Troubleshooting Uninstallation:

If the uninstallation has not succeeded, e.g. if you still see Skylook related messages in Outlook, follow these steps:

1. Restart your computer. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

2. Install Skylook from http://www.skylook.biz/download .

3. Restart your computer again.

4. Attempt uninstallation again using the steps above. If prompted to restart your computer, do so immediately. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

If you still experience issues after following the above steps, you can manually disconnect the add-on from Outlook. In Outlook 2007 this can be achieved as follows:

1. Go to Tools > Trust Center > Add-ins.
2. Click the “Go” button near the bottom of the window.
3. Deselect Skylook from the list and click OK.
4. Choose “Exchange Client Extensions” in the dropdown near the “Go” button.
5. Click the “Go” button again.
6. Deselect Skylook from the list if present.
7. Deselect sl_ext from the list if present.
8. Click OK.
9. Close the Trust Center window and restart Outlook.

If your call recording is working, but you are not happy with the quality, click here.

If recording is not working at all, this is usually due to software that you has been installed on your PC previously, that has made adjustments to your Audio codecs and has stopped the default MP3 codec from working correctly. Specialist audio and video products (e.g. capture cards) commonly change the audio codecs during installation.

If you are happy to use a format other than MP3, or if you want to use a codec other than the default MP3 codec for conversion to MP3, go to “Tools > Options > Recording > Advanced Recording Options > Audio Format > Change” . Choose another format from those available on your machine. When you click OK to close the options dialog, Skylook will check whether conversion to that format is possible. If it is not, Skylook will tell you to try another format.

If on the other hand you wish to keep the default settings, and use the default MP3 codec that is installed with Windows, follow these steps:

1. Close Outlook.

2. Look in your Windows\System32 directory for the file l3codeca.acm (NOTE: That’s a lowercase L at the start of l3codeca.acm, not the digit “one”). If the file exists, go on with Step 3 below.

If the file does not exist, and you are running Windows XP, install Windows Media Player (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If Skylook recording still does not operate, return to this page.

If the file does not exist, and you are running Windows 2000, install Windows Media Services (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If Skylook recording still does not operate, return to this page.

3 Start the Control Panel.

4. Open Sounds and Audio Devices.

5. Click on the Hardware tab, and select Audio Codecs.

6. Click the Properties button, followed by the Properties tab.

7. If Fraunhofer IIS MPEG Layer-3 Codec is listed, proceed with Step 8. Otherwise skip to Step 10.

8. Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

9. Click on Do not use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

10. Click the Windows Start button and choose the Run option.

11. Enter cmd then click OK.

12. Type C: then press the ENTER key.

13. Type cd \windows\system32 then press the ENTER key.

14. Type regsvr32 l3codeca.acm (NOTE: That’s a lowercase L at the start of l3codeca.acm, not the digit “one”) then press the ENTER key.

15. Follow steps 2 to 5 again.

16. Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

17. Click on Use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

18. Start Outlook and test the Skylook recording functionality.

If you are still having issues, contact Skylook technical support.