How to get a recorded call transcribed (converted to text)

Posted by Jeremy Hague | Skylook Team on Feb 12, 2007

We offer a highly accurate transcription service to allow you to easily get your recorded conversations transcribed to text (starting from $2.50 per minute).

It’s pretty simple:

  • Send us a recorded conversation by filling in the form below.
  • One of our operators will listen to the conversation and type it into a document in the format of your choice.
  • We will then email you back the document.
  • Note: We do not use any voice recognition software or automatic transcription.

Pricing (Note: All pricing in US Dollars.  Minimum order is 20 mins)

Skylook or CallBurner recordings, both sides clearly intelligible:

5 business day turnaround: $79.95 per 30 minutes of talk time ($2.66 per minute of audio).

2 business day turnaround: $79.95 per 25 minutes of talk time ($3.20 per minute of audio).

1 business day turnaround: $79.95 per 20 minutes of talk time ($4.00 per minute of audio)

Other recordings, or where there may be problems interpreting parts of the calls:

5 business day turnaround: $79.95 per 10 minutes of talk time ($7.95 per minute of audio).

2 business day turnaround: $79.95 per 8 minutes of talk time ($9.99 per minute of audio).

1 business day turnaround: $79.95 per 7 minutes of talk time ($11.42 per minute of audio).

It’s easy: just follow these steps:

1. If you haven’t already done so, record a conversation or conference call by following the instructions here. (Or you can skip this step and use any audio file created from any source).

2. Purchase one or more transcription vouchers depending on the length of the audio call you would like to have us transcribe (they’re $79.95 each):

Transcription Voucher

3. Fill in the following details:

(e.g. ST123456 – your order number from your voucher – see above to purchase).
Name of first speaker:

(enter the name as you wish it to appear in the transcription).
Name of second speaker:

Names of third and subsequent speakers:

(enter other names, if any, separated by commars).
Special instructions:

Your contact email address:

4. Choose an audio file to be transcribed.

5. Click “Submit”.

6. Please wait for the file to upload. Do not use your browser while the file is uploading as this may interfere with the upload.

7. Once we verify that payment has been made in full, we will email the transcription to you within the time frame you specified. Note: the time frame starts from when we have verified that your payment has been made in full.

Terms and Conditions

  • We only transcribe English language conversations at present.
  • All parties to the conversation must be aware that the conversation is being recorded.

Skylook presents the Skype Starter Pack

Posted by Jeremy Hague | Skylook Team on Feb 06, 2007

Skype Starter Pack

Buy Now

The Skype Starter Pack contains an exclusively-designed stereo ear-buds and microphone to allow you to start making free Skype calls and listen to your favourite music in stereo.

Why should you buy the Skype Starter Pack?

  • You can call normal phones using the 30 minute voucher included in the pack
  • It allows you to make free Skype calls to friends all over the world
  • Everything you need to be up and running with Skype in the box
  • The Skype Starter Pack contains:

  • Mini-CD and 30 min Skype-out voucher
  • Ear-buds with integrated microphone
  • Buy Now

    Skylook Feature Matrix

    Posted by Paul on Feb 06, 2007

    All features are free for 14 days. After the 14 days, you have the option to purchase Skylook. When you purchase, all of the features are active – i.e. the full version. If you don’t purchase, Skylook reverts to a free mode. This matrix shows the features which are active in the free mode, and in the paid mode.

    Feature Free Version Full Version
    Record Skype calls to MP3.
    Record Skype calls to WMA.
    Record incoming and outgoing calls.
    Record Skype-to-Skype, SkypeOut, SkypeIn and conference calls.
    Choose to record just your side or both sides of the call.
    Anti-drift (advanced synchronization of call parties)
    Record Skype calls to WAV and other formats.
    Configurable bitrate to trade off quality for file size.
    Optionally record calls to high quality 48kHz PCM, with each
    side of the call in a separate WAV file for professional podcasting.
    Automatically record all calls, or choose to manually record
    individual calls.
    Choose to store recordings in any Outlook folder, or store them
    in a directory on your hard disk.
    Stop or Pause recording mid-call.
    Call Recording Panel (With Office look and feel)
    Answer calls automatically with a Skype Answering Machine built
    into Outlook.
    Screen/Monitor Skype calls from your PC.
    Convert incoming Skype voice mail messages to MP3.
    Convert incoming Skype voice mail messages to WAV and other
    formats
    Permanently archive voice mail messages.
    Forward Skype voice mail messages to others.
    Automatically forward voice mail messages to other email
    addresses.
    Receive alerts via SMS or phone when important appointments are
    due.
    Receive an SMS alert when any Outlook reminder pops up while
    you are away from your PC.
    Receive alerts via SMS or phone when important contacts come
    on-line.
    Get Skype IMs forwarded to SMS or your phone when you are away
    from your PC.
    Have important emails read to you over your phone when you are
    away from your PC.
    Get important emails forwarded to SMS when you are away from
    your desk.
    Get Skype voice mail messages or Skylook Answering Machine
    messages forwarded to your phone when you are away from your desk.
    Optionally press “1″ on your phone to call the sender of
    any forwarded message, via Skype.
    Receive Skype voice mail messages in the Outlook inbox.
    Get missed Skype text chat messages in the Outlook inbox.
    Get missed calls in the Outlook inbox.
    Advanced Dialing, for inclusion of country and area codes
    Automatic inclusion of IDD code (’+’ or ‘00′) on all
    numbers if not explicitly included
    Mark Skype voice mail, instant messages and calls as “unread”.
    Flag voice mail, instant messages and calls.
    Add reminders to particular voice mail messages and instant
    messages
    Categorize voice mail, instant messages and calls.
    Move voice mails, instant messages and calls to folders.
    Take notes about each Skype call during and/or after the call.
    Record Skype calls, Skype voice mail, IMs and Outgoing SMS to
    the Outlook Journal.
    Archive a wide range of communications including Skype calls,
    Skype voice mail, IMs.
    Archive outgoing SMS messages
    Archive and backup audio recordings of all calls.
    Archive all instant messages to a special Outlook folder, just
    like email.
    Review all communications with a contact in one place,
    including Skype calls, IMs and email.
    See who is on-line without leaving Outlook.
    Choose on-line contacts to show first in the toolbar
    Review contact details for incoming callers.
    Call Outlook contacts’ phones or PCs using Skype.
    Send SMS messages to Outlook contacts.
    Send instant messages to Outlook contacts.
    Answer incoming calls directly from Outlook.
    Reply to instant messages with email and vice-versa.
    Reply to voice mails with a call, email, instant message.
    Reply to voice mails with an SMS.
    Click an email message then click a button to call or IM the
    email sender.
    Click an appointment then click a button to call or IM an
    attendee.
    Synchronize your Outlook contacts with your Skype contacts.
    Manually link individual Outlook contacts to Skype contacts

    Skylook 2.0 Change History

    Posted by Paul on Feb 06, 2007

    2.0.3.21 Changes

    Skylook now has German Language support. Other languages will be added over the coming months.

    Full Windows 7 & Windows Vista Support.

    Support for recording calls and voice mails to WMA (Windows Media Audio) format.

    Anti-drift on call recording. (Keeps both sides of the call in sync, even if microphone and speaker hardware devices run at slightly different rates).

    Improved recording reliability.

    Better performance when navigating through emails and contacts in Outlook, particularly when connected to an Exchange Server.

    Support for all Outlook phone numbers (previously only supported Business, Home and Mobile).

    Fixed: Alerts via SMS failed if the SMS text contained non-ASCII Unicode characters.

    Fixed: When making calls to BCM contacts, error messages would be shown on call completion or when closing the contact window.

    Fixed: Incorrect warning window appeared when starting conversion of voice mail recording.

    2.0.2.1 Changes

    Fixed: On rare occasions, incorrect phone numbers were displayed in the Skylook toolbar in the Contact window

    Fixed: Under rare circumstances, Outlook security messages were shown after a call was recorded

    Fixed: Unable to record calls on Windows Vista

    Fixed: Incorrect Version No was shown in Control Panel>Add/Remove Programs.

    Fixed: Skylook interfered with entry of multi-byte character set text in Outlook 2007.

    2.0.1.64 Changes

    First release as part of Skype Extras Manager

    2.0.1.61 Changes

    Support for Skype 3.0

    Skylook Update

    Posted by Paul on Feb 06, 2007

    New Skylook 2.0 Update (2.0.3.21) Available
    We’ve improved Skylook and we recommend you update your copy by clicking here.

    You can see what the improvements are by clicking here.

    (Note: We recommend all users update. If you previously purchased Skylook 2.0, this update is free and will continue to operate with your existing serial number. If you haven’t purchased Skylook 2.0, but are in the middle of your free 14 day trial, your trial period will not be affected by the update. If you haven’t purchased Skylook 2.0 and your trial has finished but you are continuing to use the free functionality, that free functionality will continue to operate after the update).

    Skylook Testimonials

    “I congratulate you on your program! This implementation rocks!” – Karsten Gerhardt – www.3si2.com

    “Superb product. It makes my audio recording so easy it is unreal!” – David Chriscole

    “There’s no way I can do without Skylook” – Ruud Hein – www.ruudhein.com

    “Your software is fantastic” – David Brown – www.dbrownmanagement.com

    “It skypefies Outlook and it’s awesome.” – Michael Arrington – www.techcrunch.com

    “Skylook is a wonderful productivity enhancement. I’ve been using a competitor’s Skype recorder for my phone consultations, but the quality, beautiful design, and intuitive features of yours won me over. Skylook even enhances Outlook in ways that have nothing to do with Skype. For instance, I like that whenever you’re reading an e-mail message, the Skylook toolbar displays the name of the contact, with a drop-down menu of various options, such as creating a new appointment with that contact.” – Michael Ray Brown – Story Sense

    “W….O….W!!! If ever there was a software upgrade you ‘must’ get if you even dream you might want to use Skype… THIS IS IT!” – Lee Hopkins – leehopkins.net

    “You guys definitely have the best technical support in the business” – Michael Ray Brown – Story Sense

    “I’ve been using Skylook since version 1.x, and I’m thoroughly impressed with it – the product is excellent and the support is as good, if not better (in the rare event that you need it). I would highly recommend this to all Skype users who use Outlook.” – Rob Iles, UK

    “A fantastic product!” – Rick Blaisdell – www.mailmethods.com

    “Many, many, many thanks for your stellar customer support.” – Kaelin Kelly – Online Skype Classes

    “If you use Skype… Skylook is a must have extension.” – David Anderson – www.grupo-utopia.com

    “Skylook, which records Skype conversations in the MP3 format, has become a mainstay for me.” – Howard Wolinsky – Chicago Sun-Times

    “I was really impressed with the support and overall good attitude this company has with me as first a beta user and now a paying customer, and I thought it was very refreshing that they listen to their customers requirements and suggestions…the American software vendors that I am use to dealing with could learn a thing or too from the good software folks down under at Skylook” – Kyle Jones – St.Petersburg, Florida USA

    “I love your product.” – Ryan Bradshaw – www.buildstar.com

    “…an indispensable utility for Skype” – Mike Strock – www.myhomeoffice.org

    “I wish all software products had the support that you provide!” – Federico Chan

    “A dream for podcasting with supreme audio quality and variable output options” – James Woodcock – www.jameswoodcock.co.uk

    “Fantastic product by the way. It has really improved the way I work and communicate with people throughout the day.” – Managing Director, Maylane Polska – www.maylane.com

    “Great work on Skylook and the latest update.” – Chris Saad – www.faradaymedia.com

    “Wow — this works like a charm… Really nice interface, too” – Regina Nuzzo – Freelance Science Journalist

    “Top Skype add on … can’t think of anything I’ve come across for Skype that is better.” – Adam Davies – www.justhom.com

    “Skylook used to be a tool to use Skype from Outlook. Now it is more than that. It is a tool that lets Outlook leverage Skype. … Brilliant.” – Mark Cohen – beingmarkcohen.com

    “The Skylook software is just amazing!” – Oliver Staudenmann – www.team14.info

    Skylook 2.0 Change History

    Posted by Jeremy Hague | Skylook Team on Feb 06, 2007

    2.0.3.119 Changes

    Fix to problem with Skype 5.1 crashing on startup

    2.0.3.118 Changes

    Compatibility with Skype 5.1

    Fixed display issues on systems set to “Large Fonts”

    2.0.3.117 Changes

    Prevent items from getting stuck in the Outbox (affected Office 2010 only)

    2.0.3.116 Changes

    Fixes for compatibility with Office 2010

    2.0.3.115 Changes

    Fix to “garbling” of this side audio recording on some Windows 7 and Vista PCs

    Skype 5 compatibility

    Alert search text now works for recipients

    2.0.3.112 Changes

    Fixed issue where warning would appear repetitively, and flicker, when no audio detected.

    2.0.3.110 Changes

    Fixed issue where “Close Skylook” button would close Outlook.

    Fixed issue with toolbar contacts and other buttons not being refreshed correctly after “Close Skylook” and “Start Skylook” are clicked.

    2.0.3.109 Changes

    Added Skype 4.2 support.

    2.0.3.108 Changes

    Added Windows 7 support.

    Fixed problem where phone call item was sometimes attached to the wrong contact if more than one contact had the same phone number.

    Fixed problem with audio playback via the answering machine on some Vista PCs.

    Fixed problem recording other side of a call when a surround speaker system (5.1 or 7.1) is used.

    Better reporting of errors if internal recording problems occur.

    2.0.3.105 Changes

    Fixed problem recording conversations using Skype 4.1 on Vista.

    2.0.3.103 Changes

    Recording improvements – now more reliable on lower end or overloaded computers.

    2.0.3.102 Changes

    Fixed bug that can cause recordings to be corrupted if neither side of the call is using 48KHz internal audio.

    2.0.3.101 Changes

    Fixed bug that can cause Outlook to hang when making a call, if using Skype Version 4.

    2.0.3.100 Changes

    Fixed bug that creates extraneous “partlist” chat messages in the inbox.

    2.0.3.99 Changes

    Fixed bug that crashes the latest Skype (4.0.0.206) whenever a call starts.

    Fixed bug that caused the hand-holding connection wizard to keep appearing whenever Skylook is started even after connection has been established.

    2.0.3.98 Changes

    Recording compatibility for latest 3.8 and 4.0 Skype versions on more Vista PCs (those supporting the latest Vista audio APIs [WASAPI] in native mode – e.g. Dell Inspiron 1525).

    2.0.3.95 Changes

    Skype 4.0 compatibility.

    2.0.3.91 Changes

    Fixed bug causing duplicate voice mails in inbox for calls from undisclosed numbers.

    Fixed bug causing keyboard interruptions on Outlook 2007 when Skype is not running.

    2.0.3.90 Changes

    Fixed bug causing popping and clicking in raw audio recording on some PCs.

    Fixed bug causing problems when incoming calls received, on PCs running Outlook connected to MS Exchange.

    2.0.3.89 Changes

    Compliance with latest Skype Certification requirements.

    Now defaults to recording both sides of all calls on installation.

    2.0.3.85 Changes

    Fixed problem with answering machine sound playback when using some USB phone devices on Skype 3.8 or later.

    2.0.3.84 Changes

    Fixed problem with warbly, choppy recording when using some USB phone devices on Skype 3.8 or later.

    2.0.3.83 Changes

    Recording now works correctly when using the Skype 3.8 release.

    Improved name and email address resolution for “To” field (recipients) on conversation items.

    2.0.3.78 Changes

    Recording now works correctly when using the Skype 3.6 Beta release.

    Fixed User Interface glitches when running with large fonts.

    Fixed problem with icons not appearing in lists and trees.

    Can now dial contacts that use custom Outlook forms.

    2.0.3.73 Changes

    Added ability to stop Skylook without closing Outlook.

    Added option to prevent Skylook starting automatically when Outlook starts.

    Now compatible with latest BCM release.

    Added option to play periodic beep to other party when recording is taking place.

    Fixed bug preventing use of “Business 2″ phone number.

    2.0.3.66 Changes

    New connection wizard to minimize problems connecting to Skype first time (i.e. when Skype prompts for permission.)

    Improvements to reliability of VoiceMail playback from the inbox.

    Remove comments within square brackets from phone numbers before dialing .

    Don’t start Skype when Outlook starts (except when necessary to check subscription validity).

    Bug Fix: Outlook 2007 problem with entry of text in emails when using a multi-byte character set (e.g. Russian) (NOTE: problem still exists for users with Skype DRM-based subscriptions.

    Improved/clarified Stop button behavior.

    2.0.3.50 Changes

    New Feature: Optional automatic creation of Outlook journal entries for calls, voice mail, text chat messages and SMS.

    New Feature: Improved control over which items are stored in Outlook and which are not (see the “Folders” tab in the options window).

    Contacts which have no Full Name and no “File As” name are now shown using their Company Name if the Company Name is set.

    Recognizes phone extensions in Outlook phone numbers and does not try to dial the extension.

    Bug Fix: Alerts and Forwarding: Sometimes forwarded voice mails were truncated

    2.0.3.40 Changes

    Options Window: Screen Reader compatibility.

    2.0.3.38 Changes

    Audio file names for recordings now include the name of the caller/callee.

    Additional German translations.

    Links to web site now go to language-specific pages (German only at this stage) instead of always going to English pages.

    Now uses MP3 by default on Vista (instead of WMA).

    Fixed: Skylook toolbar would sometimes not appear after closing Outlook and restarting.

    2.0.3.31 Changes

    Skylook now offers a transcription option for recorded calls – links have been added to the product to provide easy access to the transcription web page

    Fixed: Skylook would occasionally hang on first startup (i.e. before the Skype security dialog appeared)

    2.0.3.27 (Hot Fix Release) Changes

    A “Warbling” effect has been noticed in call recording since the release of 2.0.3.21 (dependent on recording device used). Changes have been made to prevent this.

    Fixed: Notes were not being saved on recorded calls (unless notes were updated after the call).

    Fixed: No synchronisation of toolbar to messages/contacts in non-default Outlook PST files.

    In rare cases, Skylook caused crashes in Outlook 2007. Changes have been made to prevent this.

    2.0.3.21 Changes

    Skylook now has German Language support. Other languages will be added over the coming months.

    Full Vista Support.

    Support for recording calls and voice mails to WMA (Windows Media Audio) format.

    Anti-drift on call recording. (Keeps both sides of the call in sync, even if microphone and speaker hardware devices run at slightly different rates).

    Improved recording reliability.

    Better performance when navigating through emails and contacts in Outlook, particularly when connected to an Exchange Server.

    Support for all Outlook phone numbers (previously only supported Business, Home and Mobile).

    Fixed: Alerts via SMS failed if the SMS text contained non-ASCII Unicode characters.

    Fixed: When making calls to BCM contacts, error messages would be shown on call completion or when closing the contact window.

    Fixed: Incorrect warning window appeared when starting conversion of voice mail recording.

    2.0.2.1 Changes

    Fixed: On rare occasions, incorrect phone numbers were displayed in the Skylook toolbar in the Contact window

    Fixed: Under rare circumstances, Outlook security messages were shown after a call was recorded

    Fixed: Unable to record calls on Windows Vista

    Fixed: Incorrect Version No was shown in Control Panel>Add/Remove Programs.

    Fixed: Skylook interfered with entry of multi-byte character set text in Outlook 2007.

    2.0.1.64 Changes

    First release as part of Skype Extras Manager

    2.0.1.61 Changes

    Support for Skype 3.0

    Skylook now has German Language Support

    Posted by Jeremy Hague | Skylook Team on Feb 06, 2007

    A new version of Skylook – 2.0.3.21 – was released today – the first version to provide support for the German language. The German language is available in all captions and text in menus, windows, message boxes etc.

    If your system is configured to use the German language, just install Skylook 2.0.3.21 or later – Skylook will automatically default to the German language (there is no separate “German” version to install).

    If your system is not configured to use the German language, but you want Skylook to use German, go to Tools > Options from the Skylook toolbar, and select “German” in the language selection box. You will need to restart Outlook for the changes to take effect in all menus.

    Skylook presents the VoIPvoice Cyberphone Skype Certified Phone

    Posted by Jeremy Hague | Skylook Team on Feb 05, 2007

    VoIPvoice Cyberphone

    Buy Now

    With a futuristic design, the VoIPvoice Cyberphone USB handset is perfect for portable and desktop applications. High quality sound is achieved through the use of artificial side tone injection and echo cancellation technology.

    Skype Certified
    The VoIPvoice Cyberphone is a Skype Certified product

    A simple, 2 piece USB handset ideal for use with any VOIP products:

  • USB Powered
  • Superior sound quality: acoustically isolated speakers and microphone eliminates echo
  • Artificial side tone injection for real phone sound
  • Connection status: LED’s indicate USB connection and off-hook condition
  • Hook switch for the intuitive start and end to VoIP calls
  • PC sound card not required. VOIP call can be made while listening to music on the PC
  • 2m USB cable length
  • USB 1
  • Drivers as standard: Windows 98, Windows 98 ME, Windows 2000, Windows XP
  • Simple to Use
  • Use out of the box as a speaker and microphone with any Softphone application
  • Model number: V651VVMLR

    Buy Now