What to do if the Skype Permissions window does not appear

Posted by Jeremy Hague | Skylook Team on Jul 16, 2007

Normally when Skylook runs for the first time, a Skype Permissions window appears to allow you to grant Skylook permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then Outlook. Soon after starting Outlook you should see the Skype Permissions window:
Skype Security Dialog

2. If the above window appears, click the “Allow…” option then click OK. Skylook should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at skylook@skylook.biz . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.

How to change Skype Access Permissions for Skylook

Posted by Jeremy Hague | Skylook Team on Jul 16, 2007

If Skylook’s Skype Access Permissions are not set correctly, Skylook will not operate correctly.

You can configure the Skype Access Permissions as follows:

1. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

2. Click “Manage other programs’ access to Skype” (near the bottom of the window).

3. Look for Skylook in the list of programs. Click the “Change” button that appears next to it.

4. You should see a window that looks like this:
Skype Security Dialog

5. Click the top “Allow…” option then click OK. Click OK again to close the options window.

6. If you came to this page from Skylook’s “Skype Permission Window” wizard, simply click “Next >” in the wizard and Skylook should operate normally. If you came to this page from elsewhere, restart Outlook and Skylook should operate normally.

How to keep a record of your phone calls in the Outlook Journal

Posted by Jeremy Hague | Skylook Team on Jul 03, 2007

Here is how to keep a permanent record of all your phone calls in the Outlook Journal.

Following the steps below will allow you to:

  • Make and receive phone calls using just your PC and a broadband internet connection.
  • Automatically create a journal entry for each call you make or receive.
  • Record all calls in the journal or only calls to and from certain contacts.
  • Group important contacts’ calls together with their emails, text chat messages, voice mail messages and more.
  • Easily enter notes about each call, during or after the call, and search for calls based on these notes later on
  • Keep a recording of each call as an MP3 attachment, accessible from the journal entry for the call.

Here are the steps:

(These steps assume you have Outlook, Skype and Skylook installed – see Skylook prerequisites for details)

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you don’t already have Skylook, download and install it from here.

3. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to set up Skylook the way you want.

4. On the Skylook toolbar, select “Tools > Options”.

5. Select the “Journal” tab. Your options window should look something like this:
Phone Call Journal Options

6. Check the box “Automatically create Outlook journal items…”.

7. Set the other options the way you would like them, then click OK.

8. Start making phone calls using Skype and Skylook. (NOTE: You can make calls directly from Skype if you wish – calls are recorded to the journal regardless of whether they are started from Outlook or not, as long as Outlook is running).

9. Each call you make to the contacts you selected above is now recorded in the Outlook journal. You can now use Outlook’s powerful journal features to organize and manage your call history – for example you can sort or group the journal entries by contact to see all of your communications with a particular contact at once.

10. Each journal entry also contains a link to an item in the Skylook Conversations folder, which contains a full recording of the call. To access the recording, first double-click the journal item, then double-click the shortcut icon that appears in the body of the journal item.

11. To see how to take notes on each call and store them in each call’s journal entry, click here. The notes you enter are automatically copied to the journal entry.

As you can see from the options window above, Skylook also allows you to store text chat messages, voice mail messages, missed calls and outgoing SMS messages to the journal.

If you have problems with any of the above, please refer to our troubleshooting pages, or email us: skylook@skylook.biz.