How to make phone calls to Outlook contacts     

Here is how you can make phone calls to your Outlook contacts, directly from the Outlook application. (These steps assume you have Outlook installed – see Skylook prerequisites for details).

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you don’t already have Skylook, download and install it from here.

NOTE: Skype is free for PC-to-PC calls, but to call standard phones there is a fee. It’s cheap, but not free! To call a standard phone (i.e. normal phone or mobile phone), you will need to purchase some Skype Credit. You can buy Skype Credit here if you do not already have some. If you’re doing this for the first time, just buy the minimum amount so you can give it a try without too much of an outlay. (NOTE: There are exceptions – sometimes Skype runs promotional offers that allow you to call phones for free).

3. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to ensure you have Skylook set up the way you want.

4. You will notice that Outlook contains an additional toolbar:
Skylook Toolbar

This toolbar allows you to do a number of different things, including making phone calls to your Outlook contacts.


5. Go to your contacts folder and select the contact you wish to call.
Select a Contact in Outlook

6. Click the “Phone Call” menu and choose the number you want to call (Business, Cell or Home). If your Outlook contact already has one or more of these numbers filled in, they are shown in the menu. If not, you can still select the menu item and fill in the phone number in the next step.
Phone Call Menu

7. The “Make a Skype Phone Call” dialog:
Start Call Dialog

If the number shown is correct, click OK to commence the call. If the number is incorrect, click “Change Details” to alter the number. If the number is empty you are prompted to enter a number. Click OK after entering the number.
8. The call will commence.

If you have any problems or questions, please contact us for assistance.