How to tell which version of Skylook you currently have installed     

To find out what version of Skylook you have installed, simply follow these steps:

  • In the Skylook menu bar, click on Help (the drop down arrow on the right hand side of the blue circle with the question mark inside it icon)
  • Click on  About Skylook (as shown below):

  • On the About Skylook window, the version you have installed is shown as the value next to “Skylook Version:” (as shown below):

How do I use my Skylook 2.0 maintenance coupon?     

When you are in the process of purchasing Skylook 2.0 maintenance, simply enter your Skylook 2.0 maintenance coupon in the coupon box (as highlighted below) and then click the enter button.

If a valid coupon is entered, the Skylook Shopping Cart will apply the value of the coupon and recalculate the balance. When a valid coupon has been entered, the money that the coupon saves you is shown in red font next to the coupon box. Now that the coupon has been applied, you are good to go! Simply complete the purchase your Skylook maintenance.

Need help with your Skylook Coupon? Send us an email at skylook@skylook.biz and we will be glad to help you with it.

How to keep a record of your phone calls in the Outlook Journal     

Here is how to keep a permanent record of all your phone calls in the Outlook Journal.

Following the steps below will allow you to:

  • Make and receive phone calls using just your PC and a broadband internet connection.
  • Automatically create a journal entry for each call you make or receive.
  • Record all calls in the journal or only calls to and from certain contacts.
  • Group important contacts’ calls together with their emails, text chat messages, voice mail messages and more.
  • Easily enter notes about each call, during or after the call, and search for calls based on these notes later on
  • Keep a recording of each call as an MP3 attachment, accessible from the journal entry for the call.

Here are the steps:

(These steps assume you have Outlook, Skype and Skylook installed – see Skylook prerequisites for details)

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you don’t already have Skylook, download and install it from here.

3. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to set up Skylook the way you want.

4. On the Skylook toolbar, select “Tools > Options”.

5. Select the “Journal” tab. Your options window should look something like this:
Phone Call Journal Options

6. Check the box “Automatically create Outlook journal items…”.

7. Set the other options the way you would like them, then click OK.

8. Start making phone calls using Skype and Skylook. (NOTE: You can make calls directly from Skype if you wish – calls are recorded to the journal regardless of whether they are started from Outlook or not, as long as Outlook is running).

9. Each call you make to the contacts you selected above is now recorded in the Outlook journal. You can now use Outlook’s powerful journal features to organize and manage your call history – for example you can sort or group the journal entries by contact to see all of your communications with a particular contact at once.

10. Each journal entry also contains a link to an item in the Skylook Conversations folder, which contains a full recording of the call. To access the recording, first double-click the journal item, then double-click the shortcut icon that appears in the body of the journal item.

11. To see how to take notes on each call and store them in each call’s journal entry, click here. The notes you enter are automatically copied to the journal entry.

As you can see from the options window above, Skylook also allows you to store text chat messages, voice mail messages, missed calls and outgoing SMS messages to the journal.

If you have problems with any of the above, please refer to our troubleshooting pages, or email us: skylook@skylook.biz.

Skype Conference Calls not working?     

If you are unable to start a Skype conference call, this may be due to add-on software or hardware drivers interfering with Skype.

One known example is the software that gets installed with the Logitech QuickCam. (See this link).

If you suspect add-on software or hardware of causing an issue such as this, try uninstalling your add-ons one by one to find out which one is causing the problem.

Thanks to Kyle Jones for making us aware of this.

VoIP     

What is VoIP?

VoIP means making “phone” calls using the Internet to transfer your voice instead of traditional phone cables.

VoIP stands for Voice over Internet Protocol.

In layman’s terms, your Voice is converted to ones and zeros and sent over the Internet to someone else, and vice-versa. (The Protocol part makes up the commonly used term “Internet Protocol”, which means the rules and mechanisms via which data is transmitted over the Internet).

Because there’s only the Internet between you and the person you are talking to, there are often no charges over and above your Internet Service Provider fees. Once your voice is converted to data and put out on the ‘net, the ‘net doesn’t discriminate – it’s all data and so there’s no reason to charge you extra.

The term VoIP can also cover situations where only one end of the call is on the Internet and the other end is on a traditional phone. In this case there are generally charges involved as the traditional phone network has to be used to do this.

Advantages of VoIP over traditional phones

  • It’s generally free for pure VoIP calls, and cheap for international calls to traditional phones
  • On pure VoIP calls (where no traditional phone is involved), the call can sound a lot “higher-fidelity” than a traditional phone
  • Natural tie-in with many PC applications (e.g. contact managers)

Disadvantages

  • The Internet has no “Quality of service” built in, so on some calls quality can be poor (although generally if you and the callee both have good broadband connections this doesn’t tend to be a problem)
  • Messing around with a headset on your PC can be a pain
  • Generally can’t be used to make emergency calls
  • Sometimes can’t be used to call freecall numbers (e.g. 1800-).

Popular VoIP Providers

How to Record Interviews by Phone or VoIP for Podcast or Broadcast     

This article shows you how to record phone or VoIP interviews, with high quality, for Podcasting or Broadcasting, with a standard PC, no expensive audio equipment and no prior training in audio production.

These steps assume you have Outlook installed (see Skylook prerequisites for details). They guide you through:

  • Setting up Skype so that you can make phone and PC-to-PC calls from your PC
  • Setting up recording of calls using Skylook
  • (Optional) Editing of the resulting audio using Audacity

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you don’t already have Skylook, download and install it from here.

3. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to set up Skylook the way you want.

4. Click this button on the Skylook toolbar:
Skylook Options Button

then click the Recording option page and set the options as shown:
Skype Recording Options

The key options are: Allow call recording, Start recording automatically when each call starts and Store raw audio in addition to the audio recorded in the format above. The Raw audio folder option defaults to a folder in your “My Documents” directory.

Setting the options this way means you will get two WAV files for each call, one which is a recording of your voice and one which is a recording of the interviewee. Each WAV file is a digital recording of the actual sound that was picked up by the microphone and played through your headset during the call, and is therefore the highest quality possible for a Skype call.

If you don’t need ultra-high quality and would prefer to save disk space and/or editing time, leave the Store raw audio… option unchecked instead. This will give you a single MP3 file with you and the interviewee combined. This is sufficient for many purposes.

If you need high quality but you don’t need yourself and the interviewee split into different sound files, leave the Store raw audio… option unchecked, and instead click the Change button and in the window that appears, set Format to “PCM” and Attributes to “48 kHz, 16 Bit, Mono 93 kb/sec” then click OK.

Click OK to save your settings.

5. If the interviewee has Skype, your best option in terms of quality is to conduct the interview over a Skype-to-Skype call. However, in many cases your interviewee won’t have Skype, in which case you will need to conduct the interview by calling a standard land-line or mobile phone using Skype.

If you need to make a call to a standard phone you will need to purchase Skype Credit. You can buy SkypeOut credit here. If you need to take a call made from a standard phone line, you will need a SkypeIn number. You can purchase a SkypeIn number here if you do not already have one.

6. Start your phone call or PC-to-PC call, either from Outlook or directly from the Skype application. (Skylook will still record calls that you do not start from within Outlook). (NOTE: Recording this way also works for incoming calls, and for conference calls started directly from the Skype application).

7. Recording will start automatically, as indicated by the Skylook call window, which will appear at the bottom right-hand corner of your screen:
Skylook Call Window

8. You can see more detail about the recording by clicking the “Show Details” button:
Skylook Call Window - Medium

9. Conduct the interview, and when finished, hang up the call. (NOTE: It is recommended that you do a small test interview to make sure everything works correctly before conducting a full-scale “real” interview).

10. In Outlook, click on the “Skylook Conversations” folder. Your conversation, with the attached MP3 or WAV file is listed as an item in the folder.
Skylook Conversations Folder

(Can’t find it? Choose “Go > Folder” from the main Outlook menu, then choose “Skylook Conversations” from the list).

11. To listen to the interview, click on the item. A “Play” button appears in the toolbar:
Play Button

Click it to hear the recording.
Call Playback

12. If you chose the Store raw audio… option above, click the “Browse” button in the Skylook toolbar:
Browse to Skype Recording

This will take you to the folder that contains the two WAV files, one for you and one for the interviewee. (The files are called “This Side.wav” and “Other Side.wav” respectively).

If you did not choose the Store raw audio… option above, just open the Outlook item and save the attachment somewhere for use in your Podcast or Broadcast. (You can skip the remaining steps as they discuss how to edit and combine the two WAV files. Your attachment already contains your voice and the interviewee combined).

13. All that remains is to edit the audio ready for podcast or broadcast. There is a free product called Audacity that allows you to do this. Download and install Audacity from here.

14. Start Audacity, choose File > Open… from the main menu, and choose the file “This Side.wav” that you browsed to above. Your Audacity window should look something like this:
Audacity 1

15. Now add the other side of the call by choosing Project > Import Audio… from the main menu, then choosing the file “Other Side.wav”. Your Audacity window should now look something like this (expand the window if you cannot see both audio files):
Audacity 2

16. You now have two “tracks” which can be edited independently or together. Usually the main editing you will need to do will be to remove superfluous parts of the interview (e.g. preliminary chat, closing goodbyes). To remove parts of the interview from both tracks, do the following:

  • Click in the top track at the point where you want to delete from.
  • Hold down the SHIFT key
  • Click in the bottom track at the point where you want to delete to. (You can also drag to adjust this point)
  • The selected range is highlighted in both tracks. Click the Play button to listen to the selected section.
  • Press the DELETE button on your keyboard, or the “Cut” icon on the Audacity toolbar

17. When you have finished editing, choose File > Export as WAV…, File > Export as MP3… or File > Export as Ogg Vorbis… to save a single audio file with both sides of the call combined, using the format of your choice. (NOTE: To export as MP3 you will need to install a separate free program called LAME – Audacity will guide you through this process).

If you have problems, refer to the troubleshooting tips here, or contact us for help.

Summary of Skylook 2.0 Product     

Summary of Skylook 2.0 Product

This section gives a complete picture of the Skylook 2.0 product, including features introduced in 1.0, 1.5 and 2.0.

Skylook 2.0 performs the following services. Features new to 2.0 are shown in italics:

Communicate with Outlook contacts on Skype:

  • Call Outlook contacts or PCs using Skype.
  • Send SMS messages to Outlook contacts.
  • Send instant messages to Outlook contacts.
  • Answer incoming calls directly from Outlook.
  • Reply to instant messages with email and vice-versa.
  • Reply to voice mails with a call, email, instant message or SMS.
  • Click an email message then click a button to call or IM the email sender.
  • Click an appointment then click a button to call or IM an attendee.

Record Skype Calls:

  • Record Skype calls to MP3 or other audio formats.
  • Record incoming and outgoing calls.
  • Record Skype-to-Skype, SkypeOut, SkypeIn and conference calls.
  • Choose to record just your side or both sides of the call.
  • Configurable bitrate to trade off quality for file size.
  • Optionally record calls to high quality 48kHz PCM, with each side of the call in a separate WAV file for professional podcasting.
  • Automatically record all calls, or choose to manually record individual calls.
  • Choose to store recordings in any Outlook folder, or store them in a directory on your hard disk.
  • Pause recording mid-call.

Alerts:

Forwarding:

  • Get Skype IMs forwarded to SMS or your phone when you are away from your PC.
  • Have important emails read to you over your phone when you are away from your PC.
  • Get important emails forwarded to SMS when you are away from your desk.
  • Get Skype voice mail messages or Skylook Answering Machine messages forwarded to your phone when you are away from your desk.
  • Optionally press “1″ on your phone to call the sender of any forwarded message, via Skype.

Answering Machine / Voice Mail:

Extended inbox:

Follow-up Management:

Annotate and archive Skype Calls:

Archive all communications:

Contact Management:

What to do if you see an “Esellerate” error message     

If you see the message “Esellerate component is not installed correctly”, or similar when starting Outlook, do the following:

Go to http://www.esellerate.net/esellerate_update.asp and download and run the “Updater for Windows”.  This updates the esellerate (i.e. licensing) engine .dll and should resolve the issue.

How do I use my Skylook Coupon?     

To use your Skylook Coupon, ensure that Skylook is installed on your machine and that Microsoft Outlook is open. If you need to download Skylook, click Download on the top of this page.

Click on Skylook Help Menu then Purchase/Activate Skylook

Ensure that the Purchase Skylook Now option is selected, then click Next

Wait 10 seconds while the purchase / activate wizard connects to the Skylook activation system

The Skylook Shopping Cart is shown. At this point, you can add any additional Skylook products to your order.

When you are ready to purchase, proceed as follows:

Enter your email address. If your coupon is for an upgrade, be sure to use the same email address you used when you made your original purchase, as this is required in order for the coupon to be accepted. If you no longer use that email address, please contact Skylook support for a one-off coupon.

Enter your Skylook coupon in the coupon box (as highlighted below) and then click the enter button. If a valid coupon is entered, the Skylook Shopping Cart will apply the value of the coupon and recalculate the balance. When a valid coupon has been entered, the money that the coupon saves you is shown in red font next to the coupon box.

Now that the coupon has been applied, you are good to go! Simply complete the purchase wizard to activate your copy of Skylook.

Need help with your Skylook Coupon? Send us an email at skylook@skylook.biz and we will be glad to sort it out for you.

Skylook Privacy Policy     

We protect your privacy.

Here is the information we collect:

  • Web log statistics, such as number of hits to our web site, downloads, checks for software updates.
  • Name and email address when you download a free trial.
  • Street address, phone numbers when you purchase.
  • Credit card details if you purchase with a credit card.
  • Software logs, if you email these to us for support purposes.

We track hits to our web site, number of downloads etc. through the use of standard web logs. The software also checks back with our web site on average once a day, to see if there are any updates, and we track the number of hits generated by this, in order to monitor the total number of users using our products. Web log statistics do not include any personal identifying information, but they do include IP addresses. We use IP addresses to analyse web site usage, for example by country or region. We do not attempt to tie IP addresses back to individual users. We do not disclose information contained in web logs to anyone else.

The name and email address you submit when downloading a free trial are kept on file. We do not to disclose these details to anyone else. We will use the name and email address to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing skylook@skylook.biz at any time).

The name, email address, street address and phone numbers you enter when purchasing are also kept on file, both by us and by our e-merchant, eSellerate. We do not disclose these details to anyone else. We will use the details to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing skylook@skylook.biz at any time).

Credit card details are discarded once a credit card transaction has been completed.

Software logs are only received by us if you send them to us manually. These may contain personal information, due to the nature of the software and of the need to log the behaviour of the software in order to trace problems. We promise not to store or utilise your personal information should it be contained in software logs that you send to us. If you are not comfortable with this you should edit logs before sending to us, in order to remove personal information.

If you have questions about this policy, please contact us at skylook@skylook.biz.