By default Skylook records calls to MP3 at 32kBit/s, 24kHz. This provides a good trade-off between file size and recording quality.

However, if you can afford a reduction in quality, and would like the recordings to take up less disk space, you can alter the format that Skylook uses to record calls. Just follow these steps:
1. Click the Skylook “Options” button:

then click the “Recording” tab and the following will be displayed:

2. Click the “Audio Format > Change…” button to display the following dialog:

3. Alter the “Format” and “Attributes” settings to the format you desire, then click OK. Choose a format with a low kBit/s. (Note: not all formats are able to be converted from the Skype audio format. If the format you select is not able to be converted, you will be told when you click OK below. If this occurs you will need to select a different format.)

4. Click OK in the Options dialog.

5. Record Skype calls using Skylook as you normally would – calls will now be recorded in the format you selected.

By default, Skylook attaches recorded audio to an item in Outlook.

If you prefer to store recordings to a folder on your hard disk, follow these steps:

1. Go to “Tools > Options” from the Skylook toolbar.

2. Click the “Recording” tab.

3. Check the option “Store each recording in a folder…”.

4. Click the “Browse…” button and select the folder into which Skylook should store each recording.

5. Click OK.

To ensure the best possible recording quality when using Skylook, follow this checklist:

• Do not run other CPU-intensive applications during recording. (It’s fine to have other applications open, but if any application is doing anything particularly heavy over a period of more than a few seconds this can affect recording quality, as well as the actual Skype call quality.)
• You can configure Skylook to record at a higher quality. (Note: This will typically result in a larger file size). To see how to do this, click here .

If your recording contains your voice but not the other side of the call, check the following:

• Go to “Tools > Options” in the Skylook Toolbar. Click the “Recording” tab and make sure both options labelled “Record all voices” are checked.
• If you have other Skype recording products installed, try temporarily uninstalling them. Some Skype recording products are known to interfere with Skylook recording.

Follow these steps to get a phone number in an overseas country, local to that country. If you have clients in multiple countries, and you would like clients to be able to call a number local to them, in order to contact you, these steps will allow you to do that, and have it set up and ready to use in just a few minutes.

1. Follow these instructions to set up Skype if you don’t already use it.

2. Purchase a SkypeIn number here.

3. Wait to receive the confirmation email from Skype. Once it’s all confirmed, your number will be active and ready to take calls.

4. If you would like calls automatically answered and placed in your Outlook inbox, click here for instructions. With Skype and Skylook you also have lots of other services available to you – click here for more details.

By default, Skylook places recordings in a folder called “Skylook Conversations” in your default Outlook mailbox. Also by default, all calls are recorded, but only your side of each call is recorded. All of these defaults are changeable by selecting “Tools > Options” on the Skylook toolbar.

If you cannot find the Skylook Conversations folder, try selecting “Go > Folder…” from the main Outlook menu. The Skylook Conversations folder should appear in the list.

When browsing the Skylook Conversations folder, you should see one item for each call that you made since installing Skylook. If you do not see any items, this may be because:

• Your free trial period has expired (see “Help > About Skylook” in the Skylook toolbar)
• Your options are set to store conversations to a different folder (see “Tools > Options > General > Save Items To” from the Skylook toolbar)
• Outlook was not running when the calls were made.
• Outlook was closed while the call was in progress.
• The call was a missed call or voicemail / auto-answered call – these appear in the Outlook Inbox folder.

Each call item in the Skylook Conversations folder has an attached MP3 file by default. If you have call items but there are no attachments. this may be because:

• Skylook had a problem creating the recording. Read these instructions for resolving recording issues.
• Skylook is not configured to automatically record all calls (see “Tools > Options > Recording” from the Skylook toolbar: the options “Allow call recording” and “Start recording automatically when each call starts” should both be set, if you want to record all calls. Alternatively just check the “Allow call recording” option to manually record selected calls).
• Skylook is configured to save recordings to a folder on your hard disk rather than as attachments to your Outlook items. (see “Tools > Options > Recording > Store each recording in a folder”).

If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:

• Make sure you are running Outlook 2000/XP/2002/2003/2007/2010. Skylook will not work with Outlook Express.
• If you are running Outlook 2010, make sure you have the 32 bit version installed. This is the default option, even on 64 bit Windows systems, so normally this should be fine. Skylook does not support Outlook 64 bit.
• If you received an error message referring to “Esellerate”, click here for assistance.
• Click here then click the “Run” button. Click “Restore Skylook Toolbar” to restore the registry entry that tells Outlook to start Skylook. Then reboot your PC and restart Outlook.
• If you use ActiveSync to synchronize Outlook with a mobile device, skip to the numbered instructions at the bottom of this page.
• If you are running Outlook 2003 or earlier, check “Help | About Microsoft Office Outlook” in the main Outlook menu. Click the “Disabled Items” button. If Skylook appears in the list, enable it and restart Outlook.
• If you are running Outlook 2007/2010, check “Tools | Trust Center…” in the main Outlook menu. Click “Add-ins” on the left and check the list to see if Skylook is listed. If it is listed but disabled, use the “Manage” button at the bottom of the page to re-enable it.
• Right-click any of the Outlook toolbars. If Skylook appears in the list of items but is unchecked, check it to make the Skylook toolbar visible.

If none of the above suggestions help, or if you run ActiveSync, try the following:

1. Close Outlook.
2. Close Skype.
3. Right click the Task Bar and choose “Task Manager” (or press CTRL-ALT-DEL to start Task Manager).
4. Click the “Processes” tab.
5. Click the “Image Name” column to sort the tasks by name.
6. Look in the list for “OUTLOOK.EXE”. If it is there, this means Outlook didn’t close properly when you closed the main Outlook window (this can be caused by add-ins such as ActiveSync). Click the row with OUTLOOK.EXE on it, then click the “End Process” button. A warning will appear – click “Yes”.
7. Now start Outlook again. The Skylook startup wizard and/or the Skylook toolbar should now appear.
8. If OUTLOOK.EXE did not appear in task manager, or if the steps above did not resolve the problem, restart your PC then restart Outlook.
   

If none of the above suggestions help, email us at skylook@skylook.biz for more help. Please send the file “skylook.log” from your “My Documents” directory as an attachment to help us trace the problem.

What kind of trouble are you having?

• I can’t see the Skylook toolbar in Outlook
• I’m not sure how to record a call
• I made a call, but there is no recording
• I have made a recording, but I only hear myself, not the other side of the call
• I’m not happy with the quality of the recording
• I don’t want the recording stored in Outlook
• I want the recording to take up less disk space

If none of the links above helps resolve your issue, contact Skylook support: skylook@skylook.biz .