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How to manage follow-up on calls, voicemails and instant messages like you do with email

Posted by Paul on September 3rd, 2006

Applications like Outlook are great for keeping in control of outstanding tasks. If you receive an email that you aren’t able to deal with right away, you can simply mark it as unread, to remind you to look at it later. You can also flag it, copy it to an “unactioned” folder, or use other […]

How to review all communications with a Contact, including email, phone calls, instant messages and SMS

Posted by Paul on September 3rd, 2006

The steps below show you how you can store phone calls, PC-to-PC calls, instant messages and SMS together with email in Outlook, and then review all of these together for each individual contact. This in effect gives you a history of communications with each contact. (Note: The following instructions assume that you already have Outlook […]

How to file away all communications, not just email

Posted by Paul on September 1st, 2006

Many people, particularly at work, file away all of their email in case they need it for future reference. Others don’t keep everything but of these, many keep the important emails, and perhaps categorize them into Outlook folders.
PC-based voice communications and instant messages are just as important as email, and are as worthy of filing […]