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How to set a default country code when dialing Microsoft Outlook contacts from Skylook     

The steps below show you how to set a default country code when dialing Microsoft Outlook contacts from Skylook.

Here are the steps:

(These steps assume you have Outlook, Skype and Skylook installed – see Skylook prerequisites for details)

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you don’t already have Skylook, download and install it from here.

3. Start Outlook. If you are running Skylook for the first time, you will see the Skylook licensing wizard and the Skylook Welcome wizard. Follow the prompts to set up Skylook the way you want.

4. On the Skylook toolbar, select “Tools > Options”.

5. Select the “General” tab. Your Options > General window should look something like this:
Phone Call Journal Options

6. Click on the “Select your local Country Code:” drop down box and select the Country which you would like to set as a default country code when dialing Microsoft Outlook contacts from Skylook.

7. Set the other options the way you would like them, then click OK to apply these settings.

8. Start making phone calls using Skype and Skylook and try dialing your Microsoft Outlook contacts from the Skylook menu.

If you have problems with any of the above, please refer to our troubleshooting pages, or email us: for assistance.

How to sign up for a Skype name     

Skype is free and easy. To sign up for a Skype name, follow these steps:

1. Download Skype from
2. When you install Skype, you are prompted to create a new account if you don’t already have one. Enter in the relevant details and create your new Skype account.

When you are up and running with Skype, you can start making calls. You can make calls to ordinary phones, and you can also buy a phone number so that people can call you from ordinary phones.

Testimonials for Skylook     

Here are comments from some of our Skylook users:

“It skypefies Outlook and it’s awesome.” – Michael Arrington –

“Thanks for the update, if only more companies were like you!” – Carey Rudd, Online Knowledge.

“Skylook – great product, EXCELLENT Support. Response is swift and effective. Good work, Skylook team!” – Veronika Makk, Melbourne, Australia.

“Thanks for your prompt reply and action. Still really enjoying the product.” – Roger Cressey – QUBIX

“W….O….W!!! If ever there was a software upgrade you ‘must’ get if you even dream you might want to use Skype… THIS IS IT!” – Lee Hopkins –

“I congratulate you on your program! This implementation rocks!” – Karsten Gerhardt –

“Superb product. It makes my audio recording so easy it is unreal!” – David Chriscole

“A dream for podcasting with supreme audio quality and variable output options” – James Woodcock –

“There’s no way I can do without Skylook” – Ruud Hein –

“Your software is fantastic” – David Brown –

“Skylook is a wonderful productivity enhancement. I’ve been using a competitor’s Skype recorder for my phone consultations, but the quality, beautiful design, and intuitive features of yours won me over. Skylook even enhances Outlook in ways that have nothing to do with Skype. For instance, I like that whenever you’re reading an e-mail message, the Skylook toolbar displays the name of the contact, with a drop-down menu of various options, such as creating a new appointment with that contact.” – Michael Ray Brown – Story Sense

“You guys definitely have the best technical support in the business” – Michael Ray Brown – Story Sense

“I’ve been using Skylook since version 1.x, and I’m thoroughly impressed with it – the product is excellent and the support is as good, if not better (in the rare event that you need it). I would highly recommend this to all Skype users who use Outlook.” – Rob Iles, UK

“A fantastic product!” – Rick Blaisdell –

“Many, many, many thanks for your stellar customer support.” – Kaelin Kelly – Online Skype Classes

“If you use Skype… Skylook is a must have extension.” – David Anderson –

“Skylook, which records Skype conversations in the MP3 format, has become a mainstay for me.” – Howard Wolinsky – Chicago Sun-Times

“I was really impressed with the support and overall good attitude this company has with me as first a beta user and now a paying customer, and I thought it was very refreshing that they listen to their customers requirements and suggestions…the American software vendors that I am use to dealing with could learn a thing or too from the good software folks down under at Skylook” – Kyle Jones – St.Petersburg, Florida USA

“I love your product.” – Ryan Bradshaw –

“…an indispensable utility for Skype” – Mike Strock –

“I wish all software products had the support that you provide!” – Federico Chan

“Fantastic product by the way. It has really improved the way I work and communicate with people throughout the day.” – Managing Director, Maylane Polska –

“Great work on Skylook and the latest update.” – Chris Saad –

“Wow — this works like a charm… Really nice interface, too” – Regina Nuzzo – Freelance Science Journalist

“Top Skype add on … can’t think of anything I’ve come across for Skype that is better.” – Adam Davies –

“Skylook used to be a tool to use Skype from Outlook. Now it is more than that. It is a tool that lets Outlook leverage Skype. … Brilliant.” – Mark Cohen –

“The Skylook software is just amazing!” – Oliver Staudenmann –

What to do if you can’t find your Skylook recordings     

By default, Skylook places recordings in a folder called “Skylook Conversations” in your default Outlook mailbox. Also by default, all calls are recorded, but only your side of each call is recorded. All of these defaults are changeable by selecting “Tools > Options” on the Skylook toolbar.

If you cannot find the Skylook Conversations folder, try selecting “Go > Folder…” from the main Outlook menu. The Skylook Conversations folder should appear in the list.

When browsing the Skylook Conversations folder, you should see one item for each call that you made since installing Skylook. If you do not see any items, this may be because:

  • Your free trial period has expired (see “Help > About Skylook” in the Skylook toolbar)
  • Your options are set to store conversations to a different folder (see “Tools > Options > General > Save Items To” from the Skylook toolbar)
  • Outlook was not running when the calls were made.
  • Outlook was closed while the call was in progress.
  • The call was a missed call or voicemail / auto-answered call – these appear in the Outlook Inbox folder.

Each call item in the Skylook Conversations folder has an attached MP3 file by default. If you have call items but there are no attachments. this may be because:

  • Skylook had a problem creating the recording. Read these instructions for resolving recording issues.
  • Skylook is not configured to automatically record all calls (see “Tools > Options > Recording” from the Skylook toolbar: the options “Allow call recording” and “Start recording automatically when each call starts” should both be set, if you want to record all calls. Alternatively just check the “Allow call recording” option to manually record selected calls).
  • Skylook is configured to save recordings to a folder on your hard disk rather than as attachments to your Outlook items. (see “Tools > Options > Recording > Store each recording in a folder”).

What to do if the Skylook toolbar doesn’t appear in Outlook     

If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:

  • Make sure you are running Outlook 2000/XP/2002/2003/2007/2010. Skylook will not work with Outlook Express.
  • If you are running Outlook 2010, make sure you have the 32 bit version installed. This is the default option, even on 64 bit Windows systems, so normally this should be fine. Skylook does not support Outlook 64 bit.
  • If you received an error message referring to “Esellerate”, click here for assistance.
  • Click here then click the “Run” button. Click “Restore Skylook Toolbar” to restore the registry entry that tells Outlook to start Skylook. Then reboot your PC and restart Outlook.
  • If you use ActiveSync to synchronize Outlook with a mobile device, skip to the numbered instructions at the bottom of this page.
  • If you are running Outlook 2003 or earlier, check “Help | About Microsoft Office Outlook” in the main Outlook menu. Click the “Disabled Items” button. If Skylook appears in the list, enable it and restart Outlook.
  • If you are running Outlook 2007/2010, check “Tools | Trust Center…” in the main Outlook menu. Click “Add-ins” on the left and check the list to see if Skylook is listed. If it is listed but disabled, use the “Manage” button at the bottom of the page to re-enable it.
  • Right-click any of the Outlook toolbars. If Skylook appears in the list of items but is unchecked, check it to make the Skylook toolbar visible.

If none of the above suggestions help, or if you run ActiveSync, try the following:

  1. Close Outlook.
  2. Close Skype.
  3. Right click the Task Bar and choose “Task Manager” (or press CTRL-ALT-DEL to start Task Manager).
  4. Click the “Processes” tab.
  5. Click the “Image Name” column to sort the tasks by name.
  6. Look in the list for “OUTLOOK.EXE”. If it is there, this means Outlook didn’t close properly when you closed the main Outlook window (this can be caused by add-ins such as ActiveSync). Click the row with OUTLOOK.EXE on it, then click the “End Process” button. A warning will appear – click “Yes”.
  7. Now start Outlook again. The Skylook startup wizard and/or the Skylook toolbar should now appear.
  8. If OUTLOOK.EXE did not appear in task manager, or if the steps above did not resolve the problem, restart your PC then restart Outlook.

If none of the above suggestions help, email us at for more help. Please send the file “skylook.log” from your “My Documents” directory as an attachment to help us trace the problem.

Troubleshooting Skylook Skype Access     

When you first use Skylook, or sometimes after you install a newer version of Skylook, Skype needs to ask you to allow access, for security purposes. However this can cause problems because Skype does not always ask in an obvious way, and sometimes not at all due to problems in Skype.

Skype 4.0 and later
Skype should show an “Allow access” button near the top right hand side of the main Skype window. Click it to allow Skylook to connect to Skype. (NOTE: If the right-hand panel is hidden in your Skype, Skype will instead pop up a separate window for you to allow access).

If you don’t see the button, go to Tools > Options > Advanced and click “Manage other programs access to Skype” near the bottom of the page. If Skylook appears in the list, click it and click the “Change” button to alter permissions.

If Skylook is not in the list, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off (or similar options in other products) should resolve the issue.

Skype 3.8
Skype shows an “Events” button near the top of the main Skype window. Click this button to see a list of events. There should be an event called “Skylook.exe” – click it to see the window that allows you grant Skylook access to Skype.

If you don’t see the event, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off should resolve the issue.

Skype 3.6 or earlier
Skype should normally pop up a window asking you to give permission. Sometimes this doesn’t happen due to a problem in Skype.

Usually you can work around it by following these steps:

1. Reboot your PC and start Skype then Skylook. Soon after starting Skylook you may see a window that looks like this:
Skype Security Dialog

2. If the above window appears, click the “Allow…” option then click OK. Skylook should now start normally. If the above window does not appear, Skylook may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if Skylook still does not start properly

1. Reboot your PC and start Skype. (Don’t start Skylook just yet. If it starts automatically, right-click the Skylook icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for Skylook in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start Skylook. Soon after starting Skylook you should see a window that looks like this:
Skype Security Dialog

6. Click the “Allow…” option then click OK. Skylook should now start normally.

If the above steps do not resolve your issue, please contact us at . We guarantee a response within 24 hours.

If you have previously installed other add-ins that do Skype call recording     

Some Skype call recording add-ins are know to cause issues with Skylook call recording.

If you have a Skype call recording add-in other than Skylook installed, we suggest that you leave the add-in in place to start with.

If however you experience problems with Skylook call recording, it is likely to be due to the presence of the other add-in, and you should uninstall the other add-in temporarily in order to trial Skylook call recording.

NOTE: Some Skype call recording add-ins do not completely uninstall when you run the uninstallation wizard. Make sure the add-in is completely removed before testing Skylook call recording.

Information for users of ActiveSync and Skylook     

Sometimes, ActiveSync will prevent Outlook from closing down properly when you close the main Outlook window. This will prevent Skylook starting when you restart Outlook. If, after installing Skylook, Skylook fails to start when you restart Outlook, click here for information on how to get Skylook running.

Skylook Prerequisites     

The following software is required to be installed on your system in order for Skylook to operate correctly:

  • Outlook 2000, 2002, XP, 2003, 2007 or 2010. (NOTE: Skylook is compatible with Outlook 2010 32-bit running on Windows 64-bit systems. This is the default Outlook installation. Skylook is not compatible with Outlook 2010 64-bit.)
  • Skype 1.3 – 5.5. (NOTE: 2.5 or later required for SMS).
  • Windows 7 (32 bit & 64 bit versions), Windows Vista, Windows XP or Windows 2000.
  • (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).
  • (Note: for voice alerts, i.e. text-to-speech, to operate on Windows 2000, Microsoft SAPI 5.1 or later is required. This is a free download from Microsoft).