Windows XP:

To uninstall Skylook, go to Control Panel > Add/Remove Programs. Select Skylook from the list then click the “Remove” button.

If you do not see Skylook in the list, please ensure that the account you are logged into Windows with is the same account that you originally installed under.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Windows 7 & Windows Vista:

To uninstall Skylook, go to Control Panel > Programs > Uninstall a Program. Select Skylook from the list, then click the “Uninstall/Change” button in the toolbar.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Troubleshooting Uninstallation:

If the uninstallation has not succeeded, e.g. if you still see Skylook related messages in Outlook, follow these steps:

1. Restart your computer. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

2. Install Skylook from http://www.skylook.biz/download .

3. Restart your computer again.

4. Attempt uninstallation again using the steps above. If prompted to restart your computer, do so immediately. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

If you still experience issues after following the above steps, you can manually disconnect the add-on from Outlook. In Outlook 2007 this can be achieved as follows:

1. Go to Tools > Trust Center > Add-ins.
2. Click the “Go” button near the bottom of the window.
3. Deselect Skylook from the list and click OK.
4. Choose “Exchange Client Extensions” in the dropdown near the “Go” button.
5. Click the “Go” button again.
6. Deselect Skylook from the list if present.
7. Deselect sl_ext from the list if present.
8. Click OK.
9. Close the Trust Center window and restart Outlook.

By default, Skylook places recordings in a folder called “Skylook Conversations” in your default Outlook mailbox. Also by default, all calls are recorded, but only your side of each call is recorded. All of these defaults are changeable by selecting “Tools > Options” on the Skylook toolbar.

If you cannot find the Skylook Conversations folder, try selecting “Go > Folder…” from the main Outlook menu. The Skylook Conversations folder should appear in the list.

When browsing the Skylook Conversations folder, you should see one item for each call that you made since installing Skylook. If you do not see any items, this may be because:

• Your free trial period has expired (see “Help > About Skylook” in the Skylook toolbar)
• Your options are set to store conversations to a different folder (see “Tools > Options > General > Save Items To” from the Skylook toolbar)
• Outlook was not running when the calls were made.
• Outlook was closed while the call was in progress.
• The call was a missed call or voicemail / auto-answered call – these appear in the Outlook Inbox folder.

Each call item in the Skylook Conversations folder has an attached MP3 file by default. If you have call items but there are no attachments. this may be because:

• Skylook had a problem creating the recording. Read these instructions for resolving recording issues.
• Skylook is not configured to automatically record all calls (see “Tools > Options > Recording” from the Skylook toolbar: the options “Allow call recording” and “Start recording automatically when each call starts” should both be set, if you want to record all calls. Alternatively just check the “Allow call recording” option to manually record selected calls).
• Skylook is configured to save recordings to a folder on your hard disk rather than as attachments to your Outlook items. (see “Tools > Options > Recording > Store each recording in a folder”).

If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:

• Make sure you are running Outlook 2000/XP/2002/2003/2007. Skylook will not work with Outlook Express.
• If you received an error message referring to “Esellerate”, click here for assistance.
• Click here then click the “Run” button. Click “Restore Skylook Toolbar” to restore the registry entry that tells Outlook to start Skylook. Then reboot your PC and restart Outlook.
• If you use ActiveSync to synchronize Outlook with a mobile device, skip to the numbered instructions at the bottom of this page.
• If you are running Outlook 2003 or earlier, check “Help | About Microsoft Office Outlook” in the main Outlook menu. Click the “Disabled Items” button. If Skylook appears in the list, enable it and restart Outlook.
• If you are running Outlook 2007, check “Tools | Trust Center…” in the main Outlook menu. Click “Add-ins” on the left and check the list to see if Skylook is listed. If it is listed but disabled, use the “Manage” button at the bottom of the page to re-enable it.
• Right-click any of the Outlook toolbars. If Skylook appears in the list of items but is unchecked, check it to make the Skylook toolbar visible.

If none of the above suggestions help, or if you run ActiveSync, try the following:

1. Close Outlook.
2. Close Skype.
3. Right click the Task Bar and choose “Task Manager” (or press CTRL-ALT-DEL to start Task Manager).
4. Click the “Processes” tab.
5. Click the “Image Name” column to sort the tasks by name.
6. Look in the list for “OUTLOOK.EXE”. If it is there, this means Outlook didn’t close properly when you closed the main Outlook window (this can be caused by add-ins such as ActiveSync). Click the row with OUTLOOK.EXE on it, then click the “End Process” button. A warning will appear – click “Yes”.
7. Now start Outlook again. The Skylook startup wizard and/or the Skylook toolbar should now appear.
8. If OUTLOOK.EXE did not appear in task manager, or if the steps above did not resolve the problem, restart your PC then restart Outlook.
   

If none of the above suggestions help, email us at skylook@skylook.biz for more help. Please send the file “skylook.log” from your “My Documents” directory as an attachment to help us trace the problem.

When you first use Skylook, or sometimes after you install a newer version of Skylook, Skype needs to ask you to allow access, for security purposes. However this can cause problems because Skype does not always ask in an obvious way, and sometimes not at all due to problems in Skype.

Skype 4.0 and later
Skype should show an “Allow access” button near the top right hand side of the main Skype window. Click it to allow Skylook to connect to Skype. (NOTE: If the right-hand panel is hidden in your Skype, Skype will instead pop up a separate window for you to allow access).

If you don’t see the button, go to Tools > Options > Advanced and click “Manage other programs access to Skype” near the bottom of the page. If Skylook appears in the list, click it and click the “Change” button to alter permissions.

If Skylook is not in the list, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off (or similar options in other products) should resolve the issue.

Skype 3.8
Skype shows an “Events” button near the top of the main Skype window. Click this button to see a list of events. There should be an event called “Skylook.exe” – click it to see the window that allows you grant Skylook access to Skype.

If you don’t see the event, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off should resolve the issue.

Skype 3.6 or earlier
Skype should normally pop up a window asking you to give permission. Sometimes this doesn’t happen due to a problem in Skype.

Usually you can work around it by following these steps:

1. Reboot your PC and start Skype then Skylook. Soon after starting Skylook you may see a window that looks like this:

2. If the above window appears, click the “Allow…” option then click OK. Skylook should now start normally. If the above window does not appear, Skylook may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if Skylook still does not start properly

1. Reboot your PC and start Skype. (Don’t start Skylook just yet. If it starts automatically, right-click the Skylook icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for Skylook in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start Skylook. Soon after starting Skylook you should see a window that looks like this:

6. Click the “Allow…” option then click OK. Skylook should now start normally.

If the above steps do not resolve your issue, please contact us at skylook@skylook.biz . We guarantee a response within 24 hours.

Some Skype call recording add-ins are know to cause issues with Skylook call recording.

If you have a Skype call recording add-in other than Skylook installed, we suggest that you leave the add-in in place to start with.

If however you experience problems with Skylook call recording, it is likely to be due to the presence of the other add-in, and you should uninstall the other add-in temporarily in order to trial Skylook call recording.

NOTE: Some Skype call recording add-ins do not completely uninstall when you run the uninstallation wizard. Make sure the add-in is completely removed before testing Skylook call recording.

Sometimes, ActiveSync will prevent Outlook from closing down properly when you close the main Outlook window. This will prevent Skylook starting when you restart Outlook. If, after installing Skylook, Skylook fails to start when you restart Outlook, click here for information on how to get Skylook running.

The following software is required to be installed on your system in order for Skylook to operate correctly:

• Outlook 2000, 2002, XP, 2003 or 2007. (NOTE: Skylook is not compatible with Outlook Express)
• Skype 1.3 – 4.2. (NOTE: 2.5 or later required for SMS).
• Windows 7 (32 bit & 64 bit versions), Windows Vista, Windows XP or Windows 2000.
• (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).
• (Note: for voice alerts, i.e. text-to-speech, to operate on Windows 2000, Microsoft SAPI 5.1 or later is required. This is a free download from Microsoft).

To get started with Skylook, do the following:

1. Check that you have these Skylook prerequisites.

2. Download Skylook and install it, or if you have a copy of the Skylook setup file, open the folder containing it and double-click it.

3. Follow the instructions in the wizard. (If you have problems installing, click here).

4. After the installation wizard has completed, start Outlook. (Skylook does not have a separate start menu – it starts automatically when you run Outlook).

5. The Skylook licensing and startup wizards will be displayed. Follow the prompts to configure Skylook.

6. NOTE: When Skylook connects to Skype for the first time, the following dialog will appear:

This is a standard security dialog that Skype shows for all third party applications that use Skype. It is designed to protect you from unauthorised software accessing your Skype application. You must click one of the “Allow…” options in order for Skylook to operate. If you accidentally click OK before setting the option correctly, you can follow these instructions to allow Skylook to access Skype.

7. On completion of the wizard, you will notice the Skylook toolbar underneath the standard Outlook toolbars.

Click on a topic for Help:

Getting Started

Troubleshooting

Uninstalling

Purchasing

Communicate with Outlook contacts using Skype:

• Call Outlook contacts’ phones or PCs using Skype.
• Send SMS messages to Outlook contacts.
• Send instant messages to Outlook contacts.
• Answer incoming calls directly from Outlook.
• Reply to instant messages with email and vice-versa.
• Reply to voice mails with a call, email, instant message or SMS.
• Click an email message then click a button to call or IM the email sender.
• Click an appointment then click a button to call or IM an attendee.

Record Skype Calls:

• Record Skype calls to MP3 or other audio formats.
• Record incoming and outgoing calls.
• Record Skype-to-Skype, SkypeOut, SkypeIn and conference calls.
• Record SkypeCasts (both when hosting and listening).
• Choose to record just your side or both sides of the call.
• Configurable bitrate to trade off quality for file size.
• Optionally record calls to high quality 48kHz PCM, with each side of the call in a separate WAV file for professional podcasting.
• Automatically record all calls, or choose to manually record individual calls.
• Choose to store recordings in any Outlook folder, or store them in a directory on your hard disk.
• Stop or Pause recording mid-call.

Alerts:

• Receive alerts via SMS or phone when important appointments are due.
• Receive an SMS alert when any Outlook reminder pops up while you are away from your PC.
• Receive alerts via SMS or phone when important contacts come on-line.

Forwarding:

• Get Skype IMs forwarded to SMS or your phone when you are away from your PC.
• Have important emails read to you over your phone when you are away from your PC.
• Get important emails forwarded to SMS when you are away from your desk.
• Get Skype voice mail messages or Skylook Answering Machine messages forwarded to your phone when you are away from your desk.
• Optionally press “1″ on your phone to call the sender of any forwarded message, via Skype.

Answering Machine / Voice Mail:

• Answer calls automatically with a Skype Answering Machine built into Outlook.
• Screen/Monitor Skype calls from your PC or from your phone.
• Convert incoming Skype voice mail messages to MP3 or other formats.
• Permanently archive voice mail messages.
• Forward Skype voice mail messages to others.
• Automatically forward voice mail messages to other email addresses.

Extended inbox:

• Receive Skype voice mail messages in the Outlook inbox.
• Get missed Skype text chat messages in the Outlook inbox.
• Get missed calls in the Outlook inbox.

Follow-up Management:

• Mark Skype voice mail, instant messages and calls as “unread”.
• Flag voice mail, instant messages and calls.
• Add reminders to particular voice mail messages and instant messages
• Categorize voice mail, instant messages and calls.
• Move voice mails, instant messages and calls to folders.

Annotate Skype Calls:

• Take notes about each Skype call during and/or after the call.

Archive all communications:

• Archive all communications including Skype calls, Skype voice mail, IMs and SMS.
• Archive and backup audio recordings of all calls.
• Archive all instant messages to a special Outlook folder, just like email.

Contact Management:

• Synchronize your Outlook contacts with your Skype contacts.
• Review all communications with a contact in one place, including Skype calls, IMs and email.
• See who is on-line without leaving Outlook.
• Review contact details for incoming callers.