Normally when Skylook runs for the first time, a Skype Permissions window appears to allow you to grant Skylook permission to connect to the Skype application.
Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.
1. Reboot your PC and start Skype then […]

If Skylook’s Skype Access Permissions are not set correctly, Skylook will not operate correctly.
You can configure the Skype Access Permissions as follows:
1. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).
2. Click “Manage other programs’ access to Skype” (near […]

If you are unable to start a Skype conference call, this may be due to add-on software or hardware drivers interfering with Skype.
One known example is the software that gets installed with the Logitech QuickCam. (See this link).
If you suspect add-on software or hardware of causing an issue such as this, try uninstalling your […]

If you see the message “Esellerate component is not installed correctly”, or similar when starting Outlook, do the following:
Go to http://www.esellerate.net/esellerate_update.asp and download and run the “Updater for Windows”.  This updates the esellerate (i.e. licensing) engine .dll and should resolve the issue.

If you receive the message “Installer has insufficient privileges” when installing Skylook, this means that the Windows user account you are logged in as does not have “Administrator” or “Power User” privileges.
The solution is to install Skylook using an Administrator or Power User account. You will still be able to run Skylook under your normal […]

If you cannot activate Skylook, follow these steps:
A. Check that your serial number is valid for the version of Skylook that you are running. NOTE: Serial Numbers issued for Version 1.0 and 1.5 (i.e. those with the prefix “busines”, “home” or “academi”) will not work with Skylook Version 2.0, as Skylook 2.0 is not […]

If your call recording is working, but you are not happy with the quality, click here.
If recording is not working at all, this is usually due to software that you has been installed on your PC previously, that has made adjustments to your Audio codecs and has stopped the default MP3 codec from working correctly. […]

By default, Skylook places recordings in a folder called “Skylook Conversations” in your default Outlook mailbox. Also by default, all calls are recorded, but only your side of each call is recorded. All of these defaults are changeable by selecting “Tools > Options” on the Skylook toolbar.
If you cannot find the Skylook Conversations folder, try […]

If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:

Make sure you are running Outlook 2000/XP/2002/2003/2007. Skylook will not work with Outlook Express.
If you received an error message referring to “Esellerate”, click here for […]

What kind of trouble are you having?

I can’t see the Skylook toolbar in Outlook
I’m not sure how to record a call
I made a call, but there is no recording
I have made a recording, but I only hear myself, not the other side of the call
I’m not happy with the quality of the recording
I don’t want […]