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September 14th, 2006
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Getting Started with Skylook
How to send SMS messages to Outlook contacts



Skylook 2.0 Help

(This page applies to Skylook 2.0. For Skylook 1.5 help, click here).

Click on a topic for Help:

Getting Started

Troubleshooting

Uninstalling

Purchasing

Communicate with Outlook contacts using Skype:

Record Skype Calls:

Alerts:

Forwarding:

Answering Machine / Voice Mail:

Extended inbox:

Follow-up Management:

Annotate Skype Calls:

Archive all communications:

Contact Management:



Got a Question or Comment?

If you need more information or have a comment about this page, leave us a message below. Some basic HTML is allowed for formatting.

Reader Comments

Comment:
1
Written by:
Skylook 1.5.3.228
Posted on:
October 10th, 2006 at 8:19 pm

[…] Click here for a comprehensive feature description. […]

Comment:
2
Written by:
Jose Siqueira
Posted on:
October 19th, 2006 at 7:15 pm

I installed Skylook 1.5.3.228 correctly but I don’t know how to record and play the tallking calls.

Thx

Comment:
3
Written by:
Paul Andrews
Posted on:
October 19th, 2006 at 7:29 pm

Hi Jose,
Please see http://www.skylook.biz/recordcalls . If you have problems, see http://www.skylook.biz/rectrouble .

Paul

Comment:
4
Written by:
Saar
Posted on:
October 26th, 2006 at 1:26 pm

Why can’t I start Skylook in my regular Skype. I don’t want to have to go to Outlook each time.

Next. How do I add/delete contacts in this Skylook/Outlook system?

Last and MOST IMPORTANT! I can’t get anything to record. What could be wrong? I have Windows Vista RC2 and Outlook 2007.

Comment:
5
Written by:
admin
Posted on:
October 26th, 2006 at 7:52 pm

Hi Saar,
Skylook is designed to bring Outlook and Skype together. It is possible we will separate some of the features out from Outlook in the future though.

There are a number of ways to add contacts - e.g. you can import your existing Skype contacts into Outlook. If you are wanting to add a new contact to Outlook and Skype, first add the contact to Skype, then use SkySync (Skylook Toolbar > Tools > SkySync) to bring it into Outlook. Alternatively, add the contact to Outlook then select it in Outlook and use the “Link this Outlook contact to a Skype contact” menu option in the contact’s dropdown button in the Skylook toolbar.

Re: recording, there are issues with Vista that we are working through at the moment. We don’t officially support Vista yet but hope to in the near future.

Regards,
Paul

Comment:
6
Written by:
Tom Olson
Posted on:
November 7th, 2006 at 4:59 pm

Type your comment here. I can not get my foot pedal to assocaite i.e. work with skylook recorded conversatios. My foot pedal works when I record a phone conversation on my mp3 play over a cable jacked into the mic connection on my olympus DM-1…Do you have any suggestions on how to get my foot pedal to work with playing back skylook conversations? Thanks Tom Olson 248-524-0848

Comment:
7
Written by:
admin
Posted on:
November 7th, 2006 at 7:58 pm

Hi Tom,
Does your foot pedal work with Windows Media Player? If so, you can double-click the MP3 attachment to play it back through WMP instead of through the Skylook playback mechanism.
Paul

Comment:
8
Written by:
Tom Olson
Posted on:
November 22nd, 2006 at 1:36 pm

dialed called time out after about 6 rings - skylook does not ring long enough for voice mail or an answereing machine that is set to allow it to ring over 6 r 7 times before the voice mail picks up - is there a setting that can be adjusted - By the way I did not have this problem with the test version

Comment:
9
Written by:
admin
Posted on:
November 22nd, 2006 at 5:25 pm

Hi Tom,
Can you tell me what voice mail options you have configured in Skype? (Skype > Tools > Options > Call Forwarding and Voice Mail > Voice Mail > Advanced Settings).
(Please email to skylook@skylook.biz ).
Regards,
Paul

Comment:
10
Written by:
adrian friend
Posted on:
November 24th, 2006 at 9:16 am

I am changing to new computer how do I transfer my licence to the new computer ?

Comment:
11
Written by:
admin
Posted on:
November 25th, 2006 at 12:32 am

Hi Adrian,
Just email us at skylook@skylook.biz and we will reset your key so that you can use your license on your new computer.
Regards,
Paul

Comment:
12
Written by:
David Powers
Posted on:
November 29th, 2006 at 2:30 am

Moved my license over to my new laptop from my desktop. Both systems running Office 2003 and XP Pro. On my laptop, sometimes when I close Outlook and open it again, Skylook does not launch within Outlook. Have to reboot windows and launch Outlook again. Did not have this issue on the desktop? Has anyone else run into this? Have any advice? On the PLUS side - I LOVE Skylook 2.0.

Comment:
13
Written by:
admin
Posted on:
November 29th, 2006 at 2:41 am

David,
It sounds like Outlook is not closing properly. This can be caused by other add-ins such as ActiveSync, and may even be caused by Skype (which talks to Outlook to get contact details). I would try closing Skype and see if that is the problem. To see whether Outlook is still running when you think you have closed it, run Task Manager, go to the Processes tab and look for the OUTLOOK.EXE process.
Paul

Comment:
14
Written by:
David Powers
Posted on:
November 29th, 2006 at 1:41 pm

Paul, as usual, you are right. I closed Outlook and checked to see if it was still in process, and sure enough it was. At least I know where to start to track down what is keeping it in process. Until then, I can end the process in the Task Manager and when I relaunch Outlook, Skylook initiates along with it. Thanks.

Comment:
15
Written by:
Philippe DURU
Posted on:
November 30th, 2006 at 9:19 am

Hi,
I am using skylook since yesterday and i would like to know if it’s possible to directly connect the vocal recording to the contact outlook.
I mmean:to have a history in the card contact outlook with a bond wav on each communication to know from this card contact all the anteriority of the communication with the contact
In advance,Thank you
skype: pdurufamily

Comment:
16
Written by:
admin
Posted on:
November 30th, 2006 at 5:06 pm

Hi Philippe,
Yes you can do this - see http://www.skylook.biz/reviewcommstogether
Paul

Comment:
17
Written by:
David Powers
Posted on:
November 30th, 2006 at 11:56 pm

I am wondering about Skylook 2.0 and Outlook 2007 Beta compatibility - I’ll be moving to Vista Business and Office 2007 when it is available, but was thinking of installing Office 2007 Beta now to work with it. Has Skylook 2.0 been tested in the Beta?

Comment:
18
Written by:
David Powers
Posted on:
December 4th, 2006 at 12:15 am

I’m experiencing another strange phenomenon. Sometimes, after recording a Skype converstation, a configuration window launches. It was doing it with Microsoft Expression Web Beta first. I figured, okay, I can live without Expression Web. I have other editors. I uninstalled Expression Web. That seemed to be satisfactory. Yesterday I installed OneNote 2007 Trial. Today after a call (recording) it started a configuration window for OneNote 2007. Have you seen this? Any ideas about what might be causeing this and any ideas what I might do to make it go away? Thanks.

Comment:
19
Written by:
admin
Posted on:
December 4th, 2006 at 5:18 pm

Hi David,
Yes, Skylook supports Office 2007.
Regarding your other issue - we have not seen that before. It sounds like somehow Expression Web/OneNote are not installed correctly, and then when Outlook thinks it needs to access a OneNote feature, it tries to reinstall it automatically.
Paul

Comment:
20
Written by:
Richard Costa
Posted on:
December 22nd, 2006 at 10:38 am

Type your comment here.I would like to know if one just overwrites the old skyhock file or do you need to uninstall the old version first thanks?

Comment:
21
Written by:
admin
Posted on:
December 23rd, 2006 at 2:19 am

Hi Richard,
You can just run the installer - it will automatically remove the old version for you, then install the new one. All of your config and conversations are kept, of course.
Regards,
Paul

Comment:
22
Written by:
Harold Williams
Posted on:
December 23rd, 2006 at 6:33 pm

I am being requested to update but when I attempt todo so, I recieve an error message “The Parameter Is Incorrect”.

What am I doing wrong?

Comment:
23
Written by:
admin
Posted on:
December 23rd, 2006 at 11:08 pm

Hi Harold,
Sounds a little strange - not sure why that might be happening. However, you can work around this by going straight to the update page: For 2.0 this is http://www.skylook.biz/lv20download . For 1.5 this is http://www.skylook.biz/lv15download .

Regards,
Paul

Comment:
24
Written by:
Anna Farmery
Posted on:
January 20th, 2007 at 1:37 pm

Hi I am looking for a better standard of recording - presently using Hot Recorder - quick question can you install on both your laptop and your PC for the one price?

Comment:
25
Written by:
admin
Posted on:
January 20th, 2007 at 8:08 pm

Hi Anna,
Each license is for a single PC only, but we generally offer discounts on multiple licenses.
I will contact you via email with details.
Paul

Comment:
26
Written by:
Curtis
Posted on:
January 25th, 2007 at 12:07 am

Is skylook compatible with Outlook 2007?

Thanks,

Comment:
27
Written by:
admin
Posted on:
January 25th, 2007 at 12:12 am

Hi Curtis,
Yes, Skylook is compatible with Outlook 2007.
Regards,
Paul

Comment:
28
Written by:
Terry Wright
Posted on:
February 2nd, 2007 at 6:12 pm

Can you use skylook when making a skypecast. Can you broadcast a saved file as a skypecast broadcast, and if so how do you do it?

Regards

Terry Wright

Comment:
29
Written by:
admin
Posted on:
February 4th, 2007 at 6:09 pm

Hi Terry,
I will contact you via email to discuss.
Paul

Comment:
30
Written by:
Stuart
Posted on:
March 13th, 2007 at 11:16 pm

Does the wizard asking you to buy keep coming up for ever after you have had the 14 day trial?

You have a very neat piece of softwrae but i dont have any use for all the bells and whistles

But i wont keep using the free bit if the wizard keeps coming up every time i open out look

Thanks

Stuart

Comment:
31
Written by:
admin
Posted on:
March 14th, 2007 at 1:55 am

Hi Stuart,
In the next release (due out in the next week or so), the wizard will only appear on startup for 14 days after the end of the trial. After that, no wizard, just straight into the free features :)

Regards,
Paul

Comment:
32
Written by:
James
Posted on:
April 11th, 2007 at 10:24 pm

When using Outlook does the notes in my Outlook file become visable at all to anyone else besides myself?

Comment:
33
Written by:
admin
Posted on:
April 11th, 2007 at 11:35 pm

Hi James,
No, they are visible only to you (unless you are using a shared mailbox under Microsoft Exchange, which is not the usual configuration).
Regards,
Paul

Comment:
34
Written by:
Chris
Posted on:
June 7th, 2007 at 1:21 am

How do you delete contacts that have been sync’d from outlook? Is there away to stop the sync from outlook?

Comment:
35
Written by:
Chris
Posted on:
June 7th, 2007 at 2:19 am

Now I can’t install Skylook to my PC.

Everytime i tryed to install it just opens outlook and then stops.

Regards,

Chris

Comment:
36
Written by:
admin
Posted on:
June 7th, 2007 at 6:50 pm

Hi Chris,
Are you talking about the Outlook contacts that appear within Skype? That is actually a built-in feature of Skype, rather than a Skylook feature.

In any case, you can turn it off by going to “View > Show Outlook Contacts” from the main Skype menu (it’s an option that is checked by default - you just need to uncheck it).

Regards,
Paul

Comment:
37
Written by:
admin
Posted on:
June 7th, 2007 at 6:56 pm

Hi Chris,

In answer to your question about not being able to run Skylook, please see the following page: http://www.skylook.biz/unabletoconnect . If that doesn’t help, please email us at skylook@skylook.biz for more assistance.

Regards,
Paul

Comment:
38
Written by:
Justin
Posted on:
July 3rd, 2007 at 3:04 pm

Is there any way to stop Skylook from automatically launching Skype when I launch Outlook? Sometimes I’d like to just use Outlook without starting Skype. Thanks.

Comment:
39
Written by:
admin
Posted on:
July 3rd, 2007 at 7:28 pm

Hi Justin,
Unfortunately not in the latest releases of Skylook. Since we integrated with the Skype Extras purchasing process (for the 30 day and single day subscription options using Skype Credit), Skylook starts Skype in order to check the license status. We can improve this so that if you’ve purchased a normal full license it can bypass the Skype licensing check. We will look at doing this soon. In the meantime an option for you could be to install version 2.0.3.40 of Skylook from http://www.skylook.biz/history20 - make sure you don’t need any of the changes made since then though (the changes are shown on the page). Version 2.0.3.40 and earlier do not do the Skype licensing check.
Regards,
Paul

Comment:
40
Written by:
Vesey Crichton
Posted on:
October 22nd, 2007 at 11:37 am

I use Skylook on my PC — great product! When will you release a version for Entourage on Mac?

Comment:
41
Written by:
admin
Posted on:
October 22nd, 2007 at 6:44 pm

Hi Vesy,
No Mac plans at the moment I am afraid.
Regards,
Paul

Comment:
42
Written by:
DownloadSky1.5
Posted on:
May 21st, 2008 at 4:51 am

[…] For general Skylook help click here. Contact the Skylook Team now at skylook@skylook.biz - we’d love to hear from you! Copyright 2006 Netralia Pty Ltd. All rights reserved. ACN: 114 175 834. var sc_project=826909; var sc_partition=6; var sc_security=”9a7fc1bd”; _uacct = “UA-865356-1″; urchinTracker(); […]

Comment:
43
Written by:
Thank you for downloading Skylook
Posted on:
May 27th, 2008 at 9:47 pm

[…] For general Skylook help click here. Contact the Skylook Team now at skylook@skylook.biz - we’d love to hear from you! Copyright 2006 Netralia Pty Ltd. All rights reserved. ACN: 114 175 834. var sc_project=826909; var sc_partition=6; var sc_security=”9a7fc1bd”; _uacct = “UA-865356-1″; urchinTracker(); […]