If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:

• Make sure you are running Outlook 2000/XP/2002/2003/2007. Skylook will not work with Outlook Express.
• If you received an error message referring to “Esellerate”, click here for assistance.
• Click here then click the “Run” button. Click “Restore Skylook Toolbar” to restore the registry entry that tells Outlook to start Skylook. Then reboot your PC and restart Outlook.
• If you use ActiveSync to synchronize Outlook with a mobile device, skip to the numbered instructions at the bottom of this page.
• Check “Help | About Microsoft Office Outlook” in the main Outlook menu. Click the “Disabled Items” button. If Skylook appears in the list, enable it and restart Outlook.
• Right-click any of the Outlook toolbars. If Skylook appears in the list of items but is unchecked, check it to make the Skylook toolbar visible.
• In the main Outlook menu, choose “Help > Detect and Repair…” - sometimes folder corruption problems can stop Skylook starting correctly, and “Detect and Repair” fixes folder corruption problems.

If none of the above suggestions help, or if you run ActiveSync, try the following:

1. Close Outlook.
2. Close Skype.
3. Right click the Task Bar and choose “Task Manager” (or press CTRL-ALT-DEL to start Task Manager).
4. Click the “Processes” tab.
5. Click the “Image Name” column to sort the tasks by name.
6. Look in the list for “OUTLOOK.EXE”. If it is there, this means Outlook didn’t close properly when you closed the main Outlook window (this can be caused by add-ins such as ActiveSync). Click the row with OUTLOOK.EXE on it, then click the “End Process” button. A warning will appear - click “Yes”.
7. Now start Outlook again. The Skylook startup wizard and/or the Skylook toolbar should now appear.
8. If OUTLOOK.EXE did not appear in task manager, or if the steps above did not resolve the problem, restart your PC then restart Outlook.
   

If none of the above suggestions help, email us at skylook@skylook.biz for more help. Please send the file “skylook.log” from your “My Documents” directory as an attachment to help us trace the problem.