If you have followed the Skylook installation instructions and the Skylook toolbar does not appear, or if the toolbar was appearing but now has stopped appearing, try the following suggestions:
- Make sure you are running Outlook 2000/XP/2002/2003/2007/2010. Skylook will not work with Outlook Express.
- If you are running Outlook 2010, make sure you have the 32 bit version installed. This is the default option, even on 64 bit Windows systems, so normally this should be fine. Skylook does not support Outlook 64 bit.
- If you received an error message referring to “Esellerate”, click here for assistance.
- Click here then click the “Run” button. Click “Restore Skylook Toolbar” to restore the registry entry that tells Outlook to start Skylook. Then reboot your PC and restart Outlook.
- If you use ActiveSync to synchronize Outlook with a mobile device, skip to the numbered instructions at the bottom of this page.
- If you are running Outlook 2003 or earlier, check “Help | About Microsoft Office Outlook” in the main Outlook menu. Click the “Disabled Items” button. If Skylook appears in the list, enable it and restart Outlook.
- If you are running Outlook 2007/2010, check “Tools | Trust Center…” in the main Outlook menu. Click “Add-ins” on the left and check the list to see if Skylook is listed. If it is listed but disabled, use the “Manage” button at the bottom of the page to re-enable it.
- Right-click any of the Outlook toolbars. If Skylook appears in the list of items but is unchecked, check it to make the Skylook toolbar visible.
If none of the above suggestions help, or if you run ActiveSync, try the following:
- Close Skype.
Right click the Task Bar and choose “Task Manager” (or press CTRL-ALT-DEL to start Task Manager).
Click the “Processes” tab.
Click the “Image Name” column to sort the tasks by name.
Look in the list for “OUTLOOK.EXE”. If it is there, this means Outlook didn’t close properly when you closed the main Outlook window (this can be caused by add-ins such as ActiveSync). Click the row with OUTLOOK.EXE on it, then click the “End Process” button. A warning will appear – click “Yes”.
Now start Outlook again. The Skylook startup wizard and/or the Skylook toolbar should now appear.
If OUTLOOK.EXE did not appear in task manager, or if the steps above did not resolve the problem, restart your PC then restart Outlook.
If none of the above suggestions help, email us at email@example.com for more help. Please send the file “skylook.log” from your “My Documents” directory as an attachment to help us trace the problem.