If you have previously installed other add-ins that do Skype call recording     

Some Skype call recording add-ins are know to cause issues with Skylook call recording.

If you have a Skype call recording add-in other than Skylook installed, we suggest that you leave the add-in in place to start with.

If however you experience problems with Skylook call recording, it is likely to be due to the presence of the other add-in, and you should uninstall the other add-in temporarily in order to trial Skylook call recording.

NOTE: Some Skype call recording add-ins do not completely uninstall when you run the uninstallation wizard. Make sure the add-in is completely removed before testing Skylook call recording.