How to review all communications with a Contact, including email, phone calls, instant messages and SMS How to review all communications with a Contact, including email, phone calls, instant messages and SMS
The steps below show you how you can store phone calls, PC-to-PC calls, instant messages and SMS together with email in Outlook, and then review all of these together for each individual contact. This in effect gives you a history of communications with each contact. (These steps assume you have Outlook installed – see Skylook prerequisites for details).
1. Follow the instructions here to start collecting all of your communications in Outlook.
2. The following steps utilize the “Activities” tab in Outlook’s contact form. This has the drawback that it will only work if the Outlook contact you are interested in has an email address set up in its Outlook contact details. This needs to be set up ahead of time, before the communications take place. Another drawback of this approach is that Outlook may take considerable time to find all of the items pertaining to the contact, particularly if you have a lot of items in your Outlook folders.
You may prefer instead to record calls etc. to the Outlook Journal – this feature is available in Skylook 220.127.116.11 and later. To see how to use this feature, click here. If you would prefer not to use the Journal, read on.
3. Whenever you select a contact or an email, call, voice mail, text chat or SMS message in Outlook, the contact that sent or received the communication is shown in the Skylook toolbar (as long as the contact exists in either the Outlook contact folders or within Skype’s contact list):
Choose the menu option shown below to view all communications with the contact:
A window like the following is displayed, showing all communications to and from the contact:
If you have any problems getting this to work, we can help – just email us at firstname.lastname@example.org for assistance.