Troubleshooting Skylook Skype Access     

When you first use Skylook, or sometimes after you install a newer version of Skylook, Skype needs to ask you to allow access, for security purposes. However this can cause problems because Skype does not always ask in an obvious way, and sometimes not at all due to problems in Skype.

Skype 4.0 and later
Skype should show an “Allow access” button near the top right hand side of the main Skype window. Click it to allow Skylook to connect to Skype. (NOTE: If the right-hand panel is hidden in your Skype, Skype will instead pop up a separate window for you to allow access).

If you don’t see the button, go to Tools > Options > Advanced and click “Manage other programs access to Skype” near the bottom of the page. If Skylook appears in the list, click it and click the “Change” button to alter permissions.

If Skylook is not in the list, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off (or similar options in other products) should resolve the issue.

Skype 3.8
Skype shows an “Events” button near the top of the main Skype window. Click this button to see a list of events. There should be an event called “Skylook.exe” – click it to see the window that allows you grant Skylook access to Skype.

If you don’t see the event, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off should resolve the issue.

Skype 3.6 or earlier
Skype should normally pop up a window asking you to give permission. Sometimes this doesn’t happen due to a problem in Skype.

Usually you can work around it by following these steps:

1. Reboot your PC and start Skype then Skylook. Soon after starting Skylook you may see a window that looks like this:
Skype Security Dialog

2. If the above window appears, click the “Allow…” option then click OK. Skylook should now start normally. If the above window does not appear, Skylook may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if Skylook still does not start properly

1. Reboot your PC and start Skype. (Don’t start Skylook just yet. If it starts automatically, right-click the Skylook icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for Skylook in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start Skylook. Soon after starting Skylook you should see a window that looks like this:
Skype Security Dialog

6. Click the “Allow…” option then click OK. Skylook should now start normally.

If the above steps do not resolve your issue, please contact us at skylook@skylook.biz . We guarantee a response within 24 hours.