If you have been sent to this page by Skylook, there has been a problem granting Skylook permission to connect to Skype.

Usually this can be resolved as follows:

1. Reboot your PC and start Skype then Outlook. Soon after starting Outlook you may see a window that looks like this:

2. If the above window appears, click the “Allow…” option then click OK. Skylook should now start normally. If the above window does not appear, Skylook may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if Skylook still does not start properly

1. Reboot your PC and start Skype (don’t start Outlook just yet).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for Skylook in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start Outlook. Soon after starting Outlook you should see a window that looks like this:

6. Click the “Allow…” option then click OK. Skylook should now start normally.

If your Skylook permissions are set correctly but you cannot cannot see the Skylook introductory wizard and/or toolbar at all, follow the instructions here.

If the above steps do not resolve your issue, please contact us at skylook@skylook.biz . Depending on the time of day, you may get a response within minutes (a human response - not an auto-generated one). Otherwise we guarantee a response within 24 hours.