How to Uninstall Skylook     

Windows XP:

To uninstall Skylook, go to Control Panel > Add/Remove Programs. Select Skylook from the list then click the “Remove” button.

If you do not see Skylook in the list, please ensure that the account you are logged into Windows with is the same account that you originally installed under.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Windows 7 & Windows Vista:

To uninstall Skylook, go to Control Panel > Programs > Uninstall a Program. Select Skylook from the list, then click the “Uninstall/Change” button in the toolbar.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so, otherwise you may get unexpected results, including error messages when you start Outlook.

If you have issues after uninstallation (e.g. error messages in Outlook), follow the steps below under “Troubleshooting Uninstallation”.

Troubleshooting Uninstallation:

If the uninstallation has not succeeded, e.g. if you still see Skylook related messages in Outlook, follow these steps:

1. Restart your computer. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

2. Install Skylook from http://www.skylook.biz/download .

3. Restart your computer again.

4. Attempt uninstallation again using the steps above. If prompted to restart your computer, do so immediately. (NOTE: putting your system on standby then restarting is NOT sufficient – you must use the “Restart”, “Turn Off” or “Shutdown” option in XP or Vista)

If you still experience issues after following the above steps, you can manually disconnect the add-on from Outlook. In Outlook 2007 this can be achieved as follows:

1. Go to Tools > Trust Center > Add-ins.
2. Click the “Go” button near the bottom of the window.
3. Deselect Skylook from the list and click OK.
4. Choose “Exchange Client Extensions” in the dropdown near the “Go” button.
5. Click the “Go” button again.
6. Deselect Skylook from the list if present.
7. Deselect sl_ext from the list if present.
8. Click OK.
9. Close the Trust Center window and restart Outlook.